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Symbio Energy feedback

edited 4 February 2019 at 8:00PM in Energy
1.8K replies 100.2K views
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  • MABLEMABLE Forumite
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    Benight wrote: »
    The advance notice must specify the exact amount, date (and frequency where appropriate) of any collection to be made in the future.

    With any other organisations I have direct debits set up they do just that.
  • TreewoodTreewood Forumite
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    MoneySaving Newbie
    I see on trustpilot there is a comment about direct debits being taken early. The stated date on my bill is 21st May - they took it on 14th. Not acceptable!
  • DobbibillDobbibill Forumite, Board Guide
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    Treewood wrote: »
    I see on trustpilot there is a comment about direct debits being taken early. The stated date on my bill is 21st May - they took it on 14th. Not acceptable!


    My bill said 'due by 18th May but if you are set up for a DD this will be automated' which I took to mean on the monthly DD date rather than on the bill. I was led to believe the bill date was only if you weren't paying by DD.

    They will probably take it on the 14th now every month for you as per the posts above about the T&Cs re: paying in advance.
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  • TreewoodTreewood Forumite
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    MoneySaving Newbie
    Well this is a week earlier than my previous direct debits. But looking at it more carefully the only dates I have specified in my bills are the due dates - no other dates for the direct debits are mentioned. Note: I am expecting to pay a variable rate (depending upon consumption), paid for following receipt of bills.


    You quite rightly point out the letter regarding change of terms and conditions, which does indeed mention a direct debit payment in mid May. However one has 21 working days (do they really mean "working days") before they can assume one accepts those terms. I am moving to another supplier - so I do not accept those terms.
  • fewkestefewkeste Forumite
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    Treewood wrote: »
    I am moving to another supplier - so I do not accept those terms.
    Have you found a cheaper supplier or is there another reason for your move?
  • TreewoodTreewood Forumite
    10 posts
    MoneySaving Newbie
    Yes - Yorkshire Energy is marginally cheaper than my "February 19 v2" deal. I accept that Symbio have subsequently brought out other deals which are cheaper still - however I understand they will not let you change your deal.


    But my main reason is to leave the ship before it sinks and confused and changing contract terms, so soon after having an agreement does not inspire confidence.
  • fewkestefewkeste Forumite
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    @Treewood - Welcome to Yorkshire Energy - I joined them on the 24th May from Powershop.

    I did consider Symbio but after having carried out some research on the company and directors, I decided to give them a miss.

    Your concerns seem with to align my worries about the company.

    I suspect you will not be the last person to decide to get out.

    Good luck with your switch to YE. :)
  • TafrockTafrock Forumite
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    I'm staying put for now. 3rd June my next direct debit due out. I expect it to be taken then and not before. This was communicated to myself in the revised terms and conditions email
  • MABLEMABLE Forumite
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    fewkeste wrote: »
    @Treewood -
    I did consider Symbio but after having carried out some research on the company and directors, I decided to give them a miss.

    ck with your switch to YE. :)

    I'm not planning to invest my life savings in this company. The downside is minimal and I am staying put. They have made a few mistakes with my account but they were soon rectified and even gave me a goodwill payment.
  • TafrockTafrock Forumite
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    I'm with you mable. Mimimal risk
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