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Virgin Mobile customers hit by outage - MSE News

edited 30 November -1 at 1:00AM in Mobiles
10 replies 1.1K views
MSE_NaomiMSE_Naomi MSE Staff
450 posts
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MSE Staff
edited 30 November -1 at 1:00AM in Mobiles
Some Virgin Mobile customers have been unable to make calls, send text messages or use their mobile data for several hours today as part of an ongoing outage...
Read the full story:
'Virgin Mobile customers hit by outage'
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Replies

  • AndyPKAndyPK Forumite
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    yeah, . At least my phone hasn't broken though.


    Can't ring 789 or anyone.
    display shows 3G but data doesn't work
  • Dizzy_DitzyDizzy_Ditzy Forumite, Board Guide
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    I've had this all day. no incoming or outgoing calls or texts and no data. My phone has been nothing more than a paperweight today!
    I'm a board guide on Quick Grabbit while you can, Marriage, Relationships and Families, Health & Beauty Moneysaving, Greenfingered Moneysaving, Praise, Vents and Warnings, Consumer Rights and Sports & Fitness Moneysaving boards.

    I volunteer to help get your forum questions answered and keep the forum running smoothly. Any views are purely my own and are not those of Moneysavingexpert.com. I am a board guide and not a moderator do not read every post. If you spot an iffy post please report it to [email protected]

  • AndyPKAndyPK Forumite
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    working now
  • Dizzy_DitzyDizzy_Ditzy Forumite, Board Guide
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    Working now thankfully but I am not amused that they are putting their prices up AGAIN! They only hit us with a price increase in April and now they're doing it again... :mad:
    I'm a board guide on Quick Grabbit while you can, Marriage, Relationships and Families, Health & Beauty Moneysaving, Greenfingered Moneysaving, Praise, Vents and Warnings, Consumer Rights and Sports & Fitness Moneysaving boards.

    I volunteer to help get your forum questions answered and keep the forum running smoothly. Any views are purely my own and are not those of Moneysavingexpert.com. I am a board guide and not a moderator do not read every post. If you spot an iffy post please report it to [email protected]

  • babyboosbabyboos Forumite
    36 posts
    Do we need to contact them if we were adversely affected or is everyone being auto compensated
  • Mr.GenerousMr.Generous Forumite
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    I was looking at the news yesterday and saw the story about needing to update WhatsApp so I messed about and found an Ios update so I did that to my phone, then wife's phone, then found neither would make calls. I was cursing Apple and the update for several hours. Both on Virgin. Very irritating. Incoming calls were hit and miss but data worked, most strange.
  • Pluto88888Pluto88888 Forumite
    51 posts
    Working now thankfully but I am not amused that they are putting their prices up AGAIN! They only hit us with a price increase in April and now they're doing it again... :mad:

    I find it's funny they just did the RPI price increase and now July another they are really taking the Brits for a ride milking every penny from hardworking people.

    Crazy glad I ditch everything that begins with the word virgin.

    These clowns still own me £43 cheque for my cancelled service this March been chasing them over chat and phone nonstop.
  • silvercarsilvercar Forumite, Board Guide
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    Why did it only effect Virgin mobile customers, given that VM piggy back off EE?
    I'm a Board Guide on the Debate House Prices & the Economy, House Buying, Renting & Selling, Mortgages and Endowments, In My Home incl DIY, Overseas Holidays & Student boards.
    I volunteer to help get your forum questions answered and keep the forum running smoothly.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected]. Any views are mine and not the official line of moneysavingexpert.com.
  • AndyPKAndyPK Forumite
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    I wonder if it’s anything to do with the new sims they sent out months ago.

    They were for moving ppl over to a different network ?
  • SupatrampSupatramp Forumite
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    I'm with Virgin and recently updated my contract, and got the new SIM. I delayed using it but was getting nags, so installed it.,


    Ever since, phone showing 4g+ but when making a call it goes to 3g,, then H.



    Coincidentally, have had numerous hassles with Whatsapp since too, still not getting the blue ticks showing that the other end has got the message!
    David.
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