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Lucyjoanne wrote: »
I’m guessing new day will transfer you to a card of their own, as they only supply the card and credit that Debenhams sells. They’ll also offer you a chance to cancel your card. There’s a helpline on the card, or on your account website.
As for the vouchers with your statements, they usually have a ‘use-by date’ that is a few months, so customers usually use them in that time, and I can’t see Debenhams refusing to accept them, or going under in such a short time,
only the Company [Debenhams plc] (which was the Group’s top holding company) is in administration - the Group’s operating companies, including Debenhams Retail Ltd and Magasin Du Nord, continue to trade as normal. The Group’s commercial relationships with suppliers, employees, pension and customers are all with the operating companies.
clairenw wrote: »
I have just taken out car insurance with Debenhams. Will the insurance still stand for the rest of the 12 months?
Ive just ordered online approx £400 family clothing , mostly from franchises .some will maybe need returning .If Debenhams stops issuing refunds will I be able to return direct to the franchise for refund ?
Debenhams, the department store chain, is facing administration for a second time.
retailer is set to appoint administrators as early next week to protect
the company against claims from creditors as it tries to restructure
Debenhams has already closed 22 stores this year and plans to shut a further 28 in 2021.
Recent Media Coverage
You may have seen recent news reports about Debenhams. We'd like to
reassure you that we're continuing to trade as usual. We're still taking
& delivering orders. We're still accepting Gift Card payments &
processing online returns.
They also say this about returns:
To help at this uncertain time, we've extended our returns policy.
We'll now be accepting late returns up to 14 days after stores re-open.
This applies to items bought in store or online and is subject to our
If you've sent an online purchase back to us for a refund, this
should be processed in the usual timeframe and you'll receive an email
to confirm this has been actioned.
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