LG repair centre damaged my TV
edited 30 November -1 at 1:00AM in Phones & TV
7 replies 1.7K views
Hi, first time and look for advice please. I sent my TV in for an out of warranty repair to LG in a pristine condition for a one year old 4k tv. Luckily i took photo's before it was collected. This was for a replacement led panel as discussed with one of their technician beforehand, he advised the best course of action was a replacement panel. Cost was over 900 for a panel replacement including service charges. As mentioned this is an out of warranty repair. After chasing a week later, they advised the part is out of stock and back order. When i asked what the eta was they told me they dont know. The next day i called to ask when the order was placed, amd they told me yesterday....... The day i called!!! I even got a text saying they will meet the 2 weeks repair sla they initially gave. Next day they called to say the tv is being returned as there is no fault and i am entitled to a full refund, what and where did this come from?? How strange as an out of warranty repair is based on cost and surely they should charge me. My next question was that its an out of warranty repair and your being paid to replace the led panel, just do it. They refused and said the tv was being returned at no cost to me. After it being sent back by LG, the back panel was damaged. The speaker grills are cracked, the bottom screw fixing is cracked by about the size of my palm and is literally hanging off. Worst bit is they never even secured the back panel and the screws are missing and the internal boards are exposed. I could have been electrocuted, or the little one could have stuck her hands in there. When i went to pick it up, it started to crack and creak as the front and back panels were not secured together. Upon return and unboxing by the courier i pointed out it was damaged and they took photos and noted that it was damaged on delivery. I am shocked to even understand how it would have left their repair centre in this state, which suggests no quality control or inspection. Lg want the tv back to replace the back panel. But my concern is if any other damages have occurred without my knowledge and what if they show up later on down the line. Can i ask for a new replacement or refund because of the current state and nature. The tv in my mind will never be the same and i am worried of whats to come, considering how they dealt with it on the first occasion, i cant trust them anymore.
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