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Service Monkey {text removed by MSE Forum Team}?

edited 8 October 2018 at 10:01AM in Praise, Vent & Warnings
22 replies 8.7K views
digglediggle Forumite
75 posts
Ninth Anniversary 10 Posts Combo Breaker
edited 8 October 2018 at 10:01AM in Praise, Vent & Warnings
So well aware made serious error here {text removed by MSE Forum Team}
Had a phone call re washer warranty up for renewal quoted £199 for 5 yrs . Must admit did seem uneasy should have gone with my gut instinct but paid with my card .
On receiving paperwork decided to use my 14 day cooling off period and sent by signed for delivery back to address ., having been told via phone call would receive full refund within 10 days .
Well no surprises no cheque and phoneline I had kept dead .
Guessing that’s me lost £199 !!!128542; so just wanted to put it out there to warn others .
Have full address. Of company and phone number turns out it’s just an office you can hire . ,
Lesson Learnt .
«13

Replies

  • LadyDeeLadyDee Forumite
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    If it was a credit or debit card get onto your credit card provider/bank, they should be able to help get your money back.
  • digglediggle Forumite
    75 posts
    Ninth Anniversary 10 Posts Combo Breaker
    Thanks can I do that if it!!!8217;s debit card thought it was just credit card . ?
  • DoaMDoaM Forumite
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    With a debit card you can initiate a chargeback - a voluntary scheme offered by Visa (and Mastercard?). The other party can challenge a chargeback, but that doesn't mean you shouldn't try.

    A credit card would give the option of a Section 75 claim which has a legal basis, which makes the credit provider jointly liable with the supplier for the fulfilment of the contract.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
  • digglediggle Forumite
    75 posts
    Ninth Anniversary 10 Posts Combo Breaker
    Thank you so much will get in touch with bank and see what they can do
  • digglediggle Forumite
    75 posts
    Ninth Anniversary 10 Posts Combo Breaker
    Thank you so much again I have contacted bank and they are persuing this for me . Will let you know outcome .
  • Did you manage to get a full refund through charge back?
    I am going through the same issue with this dreadful company.:mad:
  • Hi this compey did same to my wife yesterday ref a tv took 200 from card
    But
    1 for a t v we not have at all
    2 told 14 cool off time but will charge for that
    3 call and say miss yes but that wonted j and my wife is n
    4 but miss j lives not at are address

    Call card compey see where we go from there
    Andy
  • hollydayshollydays Forumite
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    Andy97 wrote: »
    Hi this compey did same to my wife yesterday ref a tv took 200 from card
    But
    1 for a t v we not have at all
    2 told 14 cool off time but will charge for that
    3 call and say miss yes but that wonted j and my wife is n
    4 but miss j lives not at are address

    Call card compey see where we go from there
    Andy

    How did she agree to this if you don't have the tv?
  • agrinnallagrinnall
    23.3K posts
    ✭✭✭✭✭
    Andy97 wrote: »
    Hi this compey did same to my wife yesterday ref a tv took 200 from card
    But
    1 for a t v we not have at all
    2 told 14 cool off time but will charge for that
    3 call and say miss yes but that wonted j and my wife is n
    4 but miss j lives not at are address

    Call card compey see where we go from there
    Andy


    And how did Miss J have your/your wife's card number? We certainly don't have the full story from you.
  • hollydayshollydays Forumite
    19.8K posts
    Part of the Furniture 10,000 Posts Name Dropper
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    And was it miss plum in the Library?
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