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Add your feedback on energy supplier Powershop

edited 30 November -1 at 1:00AM in Energy
1.6K replies 157.4K views
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Replies

  • UmiamzUmiamz Forumite
    165 posts
    100 Posts Name Dropper First Anniversary
    KTF wrote: »
    Buy every power pack. As you give more readings, they will be adjusted for your consumption.

    Thanks for replying but I'm not sure that answers my questions, so let me rephrase.

    According to Powershop, powerpacks cover both gas and electricity, but these powerpacks that I'm being offered clearly only cover gas, because my electricity account is not yet available in the shop. They have also underestimated my gas usage.

    So, what I really want to know is if the powerpacks that I can currently see in the shop will be changed in value to cover my ACTUAL usage of gas (and electricity when it is added) or are those current powerpacks fixed.

    The reason I ask is that I don't want to buy these powerpacks now if they are going to increase in value when electricity gets added.

    I'm going to ring Powershop and ask, but I'm asking here in case other users have been in the same situation, i.e. the shop opening for just one fuel with the other fuel being added later.
  • KTFKTF Forumite
    4.8K posts
    Part of the Furniture
    ✭✭✭✭
    When my electricity moved over after the gas I had more power packs appear to buy.

    With two services, you tend to get offered 2 of the same power packs instead of 1 if you only have a single service.

    If you buy the ones on offer now then they won’t be adjusted later but you should find more ‘bonus’ ones appear once you start giving regular readings as these are used to cover any difference between the estimated and actual consumption.
  • UmiamzUmiamz Forumite
    165 posts
    100 Posts Name Dropper First Anniversary
    KTF wrote: »
    When my electricity moved over after the gas I had more power packs appear to buy.

    With two services, you tend to get offered 2 of the same power packs instead of 1 if you only have a single service.

    If you buy the ones on offer now then they won’t be adjusted later but you should find more ‘bonus’ ones appear once you start giving regular readings as these are used to cover any difference between the estimated and actual consumption.

    Great - thanks, that makes things much clearer :)
  • TafrockTafrock Forumite
    630 posts
    500 Posts Second Anniversary
    ✭✭
    I only have one fuel with powershop but as I understand it all powerpacks apply to both fuels. I know this because I enquired how it was going to work with both fuels during a rather lengthy call to customer services when I was weighing up whether powershops gas was competitive or not

    The powerpacks you have been offered will not alter or increase in value so buy them or you'll lose those discounts.

    I'm sure when your electricity comes on stream you will be offered extra ones. Your main goal now is to get a fair amount of credit in the bank whilst powershop are offering substantial discounts
  • UmiamzUmiamz Forumite
    165 posts
    100 Posts Name Dropper First Anniversary
    Tafrock wrote: »
    I only have one fuel with powershop but as I understand it all powerpacks apply to both fuels. I know this because I enquired how it was going to work with both fuels during a rather lengthy call to customer services when I was weighing up whether powershops gas was competitive or not

    The powerpacks you have been offered will not alter or increase in value so buy them or you'll lose those discounts.

    I'm sure when your electricity comes on stream you will be offered extra ones. Your main goal now is to get a fair amount of credit in the bank whilst powershop are offering substantial discounts

    Thanks, I've bought the powerpacks I mentioned above and it looks like that will see me a couple of days into the next billing period, which is good. I haven't bought the February ones yet - they are available until the 31st December.
  • TafrockTafrock Forumite
    630 posts
    500 Posts Second Anniversary
    ✭✭
    Yes there's no rush to buy the future packs yet. If you build up enough credit you won't even need to bother with March or April future packs. Their discounts are very poor but make sure you don't forget to purchase those February ones. They have a hefty discount. Welcome to powershop. 18 months in and I'm still enjoying energy at a reasonable rate. My monthly bill rarely creeps over thirty pounds for electricity though I am a low user.
  • TafrockTafrock Forumite
    630 posts
    500 Posts Second Anniversary
    ✭✭
    Another superb 49% discount today. Red nose special pack. £3.30 for £6.47 electricity. Another must buy

    My last month's electricity which ended on 13th came to £26.94 for 234 kwh

    Before discounts my bill would have been £45.78 therefore discounts saved me £18.84. That's a 41.17% discount

    Quite happy with that myself
  • UmiamzUmiamz Forumite
    165 posts
    100 Posts Name Dropper First Anniversary
    Not got that one - presumably because I'm still gas-only in the shop.

    Had a chat with them yesterday - they are waiting for the D0019 and D0086 flows for my electricity so I'm assuming it's a delay with the verification of the readings.
  • fewkestefewkeste Forumite
    471 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    Umiamz wrote: »
    Not got that one - presumably because I'm still gas-only in the shop.

    Have you asked if they will compensate you for the discounts you lose out on waiting for the electric part of your account to become available online?
  • TafrockTafrock Forumite
    630 posts
    500 Posts Second Anniversary
    ✭✭
    As I said earlier make a note of the discounted packs you have missed out on and Badger them to compensate for you missing out on these large discounts. It's not your fault after all
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