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please stop using the wrong database for credit checking

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please stop using the wrong database for credit checking

edited 30 November -1 at 1:00AM in Credit File & Ratings
22 replies 2.3K views
OyzterShellOyzterShell Forumite
41 posts
edited 30 November -1 at 1:00AM in Credit File & Ratings
I have contacted MSE about this before and had conversation at length with Experian.

The problem remains: MSE is using the wrong database for credit checking.

I am now writing in public to let MSE know that I have written to my local councilor (who, BTW, knows that I am on the electoral register and what my address is) and that MSE really should have sorted themselves out by now.

Why?

Because MSE's use of an inappropriate address database for credit checking may drive people to seek credit from bad lenders which is, I hope most will agree, the antithesis of what MSE is about.

Please do your job, MSE, use the right address database for credit purposes.

BIG HINT: the Postcode Address File is *NOT* intended for credit checking purposes. Got it?

I am sad it has got to the point where my local politician has to get involved because otherwise I do support and largely agree with MSE.
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Replies

  • [Deleted User][Deleted User]
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    MSE do not credit check.
    They just pull data from Experian.

    I'm not sure what you're trying to get at though?

    Of course addresses are used as part of credit checking someone
  • PRAISETHESUNPRAISETHESUN Forumite
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    MSE Credit club simply pulls information from Experian - it will display only what Experian hold on file for you. I'm not quite sure what your ultimate issue is, but if you are concerned that you are registered on the ER and this is not visible on your file, then you will need to hassle both your local council and Experian to make sure it is reported and updated on your files.

    Also don't forget to check your credit reports from Equifax and TransUnion as well!
  • edited 11 October 2018 at 12:45PM
    jimbo26jimbo26 Forumite
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    edited 11 October 2018 at 12:45PM
    The problem is you are complaining to the wrong company, looking at your other posts reinforces this.

    MSE only get the details from Experian, so if there is a problem with the data this is a matter for Experian to resolve, MSE CAN NOT resolve this, so it's pointless getting your local councillor to contact MSE.

    It seems as though there is a problem with how Experian is recording your address, or with the database they are using to verify your address.

    It is possible this has nothing to do with Experian either. If they use an external address database the issue may lie there.

    What was the result of the lengthy conversation with Experian? What did they say about the issues? What have they said they are going to do to rectify it?
  • sourcratessourcrates Forumite, Board Guide
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    MSE only take information from the credit reference agencies.


    If they are showing your information incorrectly, you need to contact the creditor or companies concerned.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File and Ratings, Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to:
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  • jimbo26jimbo26 Forumite
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    Just read your other thread, and I fear I have wasted my time as you were given the same advice 9 months ago, but are still persisting in the belief it is an issue with MSE. Anyway I wish your local councillor well in his attempt to get the wrong company to resolve the issue of another company.
  • sourcrates wrote: »
    MSE only take information from the credit reference agencies.


    If they are showing your information incorrectly, you need to contact the creditor or companies concerned.

    Sometimes companies who re-share do make a mess of it...and they dont always simply report the information they are given.

    MSE is displaying the wrong infor for me...the CRA they get info from is correct.

    I've had a long on going battle with Credit wise aka capital one who has been reporting complete fiction as Equifax and Ombudsman and ICO all agree...will Credit wise change it,no...reason why is they simply report what they are told,despite not being told anything of the sort..lol

    Honestly couldn't make it up....the only saving grace is as the ombudsman pointed out,at least no one can see the information other than you....which makes me wonder why Credit wise even bother having a website if it makes no revenue from it.
  • sourcratessourcrates Forumite, Board Guide
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    Sometimes companies who re-share do make a mess of it...and they dont always simply report the information they are given.

    MSE is displaying the wrong infor for me...the CRA they get info from is correct.

    I've had a long on going battle with Credit wise aka capital one who has been reporting complete fiction as Equifax and Ombudsman and ICO all agree...will Credit wise change it,no...reason why is they simply report what they are told,despite not being told anything of the sort..lol

    Honestly couldn't make it up....the only saving grace is as the ombudsman pointed out,at least no one can see the information other than you....which makes me wonder why Credit wise even bother having a website if it makes no revenue from it.

    Of course anomaly’s will crop up from time to time, with the amount of data processed by these companies, mistakes are bound to happen, nothing is 100% foolproof.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File and Ratings, Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to:
    [email protected].
    Any views expressed are mine and not the official line of MoneySavingExpert.com.
    For free debt advice, contact either : Stepchange, National Debtline, CitizensAdviceBureaux.
  • sourcrates wrote: »
    Of course anomaly’s will crop up from time to time, with the amount of data processed by these companies, mistakes are bound to happen, nothing is 100% foolproof.

    Yes agree that they can make a mistake and thats just life...however im talking about since April this year and despite Equifax stating very clearly the report Credit wise have generated is different to that supplied,in fact they have changed the details three times now and all are wrong and negative.

    So yes anomaly’s will crop up occasionally,but can be corrected at anytime...however as stated above ive had equifax/ombudsman and ICO all involved and still they continue to refuse to alter the information.

    Honestly whats next..if they ignore the Ombudsman and ICO what chance do i have at getting it resolved..lol
  • sourcratessourcrates Forumite, Board Guide
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    Yes agree that they can make a mistake and thats just life...however im talking about since April this year and despite Equifax stating very clearly the report Credit wise have generated is different to that supplied,in fact they have changed the details three times now and all are wrong and negative.

    So yes anomaly’s will crop up occasionally,but can be corrected at anytime...however as stated above ive had equifax/ombudsman and ICO all involved and still they continue to refuse to alter the information.

    Honestly whats next..if they ignore the Ombudsman and ICO what chance do i have at getting it resolved..lol


    I do sympathise, its bad enough when the system fails, but when the mechanisms to put that failure right, also fail, where else can you turn.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File and Ratings, Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to:
    [email protected].
    Any views expressed are mine and not the official line of MoneySavingExpert.com.
    For free debt advice, contact either : Stepchange, National Debtline, CitizensAdviceBureaux.
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