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Section 75 Refund advice on Ebay Purchase

edited 30 November -1 at 1:00AM in Credit Cards
21 replies 3.8K views
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  • Thanks for the info.. I'm filling out the section 75 form atm but it asking for a checklist of which I don't know how to get:
    - A copy of the original invoice/contract to confirm there is a debtor, creditor, supplier agreement
    - Terms and conditions

    As its from eBay, I wasn't provided with these so not sure what to do. Any help is appreciated, thanks :)
  • zx81zx81 Forumite
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    The transaction on your account will show the seller and what you bought, along with a product description.
  • unforeseenunforeseen Forumite
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    Must be a hell of a laptop for that kind of money.
    Put a logo of a common fruit on it and it's a licence to charge stupid amounts.
  • 18cc18cc Forumite
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    yes raspberry pi laptops are stupidly expensive!
  • edited 7 October 2018 at 9:20AM
    chattychappychattychappy Forumite
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    edited 7 October 2018 at 9:20AM
    Funny, I was reading this whilst opening my first ebay purchase!

    Anyway, the law is outdated this area - in 1974, operations such as paypal were never anticipated, nor even the widespread use of credit cards.

    S75 says there must be a " debtor-creditor-supplier" relationship. The traditional approach is that the involvement of other parties "breaks the chain".

    However, the courts have "interpreted" this to include merchant acquirers - ie a four party structure. See https://forums.moneysavingexpert.com/showthread.php?p=73402785#post73402785

    This isn't the same as a paypal situation - to my knowledge there hasn't been a ruling on that (I mean court rather than FOS) yet. But in my view it is only a matter of time before there is some sort of ruling in favour of the OP. The courts were looking beyond the technical separation of the parties and into the "joint venture" nature of certain arrangements.

    Until such a ruling, expect resistance.
  • brisbris Forumite
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    The biggest problem with Ebay purchases on tech is the fact that the sellers are usually selling grey market product and the manufacturers don't recognise these sellers as authorised distributers.


    This means they don't honour warranties from these sellers, so an invoice from an ebay seller won't be recognised.
  • jonesMUFCforeverjonesMUFCforever Forumite
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    bris wrote: »
    The biggest problem with Ebay purchases on tech is the fact that the sellers are usually selling grey market product and the manufacturers don't recognise these sellers as authorised distributers.


    This means they don't honour warranties from these sellers, so an invoice from an ebay seller won't be recognised.

    I don't dispute what you say in any way bit sellers (business) have to comply with UK consumer laws whether they want to or not.
    What goes around - comes around
    give lots and you will always receive lots
  • chattychappychattychappy Forumite
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    World's upside down.

    Apparently in certain London markets they are selling products claiming to be "fake fur" which are turning out to be real fur because it's cheaper to get fur from China than make the synthetic stuff.

    I just bought something from Amazon claiming to be an "own-brand" compatible product and inside the box was an original.
  • brisbris Forumite
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    I don't dispute what you say in any way bit sellers (business) have to comply with UK consumer laws whether they want to or not.
    I didn't say the seller doesn't have to comply, just pointing out why the manufacturer most likely won't honour a warranty that it should have.
  • shizzlemynizzleshizzlemynizzle Forumite
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    OP, I appreciate this is an old thread but I'd be interested to know how you got on with this?

    I'm weighing up the pros and cons of buying from eBay so this would help me greatly!
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