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Train Delays guide discussion

edited 28 July 2014 at 3:34PM in Public Transport & Cycling
72 replies 33.9K views
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  • Hello all,

    I booked a train 2 months ago to travel from London Kings X to Knaresborough in Yorkshire. This involves a change at York onto the Northern Line. Due to me being in London for work my plans are fixed. The recent strike announcement by Northern means I will be stranded at York station as there is no train back to Knaresborough as they have all been cancelled due to the strike.

    I rang up Northern to ask how I was supposed to get home and was told 'Because of the strike there is nothing we can do' It was even suggested I pay to stay the night in York at my own cost.

    I checked with another 'customer advisor' who confirmed that and that I would have to pay my own way home and to top it all I would not get this Taxi cost back from Northern.

    Can this be right, I book my train prior to the strike announcement and due to no fault of my own I now can't get home and will end up about £50 out of pocket.

    Surely rail companies have a duty of care to get you home especially as I booked prior to the strike.

    Any advice appreciated

    cheers
  • PTR72PTR72 Forumite
    3 posts
    I'm in a process to make refund claim through Tesco Bank and the bank asked me to provide an invoice for purchase of an annual train pass I bought at one of Northern Rail stations. I have a copy of card payment receipt showing Northern Logo and name of the station, but Tesco bank claim department insist that I need to provide an invoice :(

    Any advice How to get an invoice for purchase of an annual train pass I bought at one of Northern Rail stations?


    I emailed the Northern, and spoke with ticket office at the station, but it's a dead end ...
  • liuliu Forumite
    164 posts
    Part of the Furniture 100 Posts Combo Breaker
    Has anyone in London experienced the problem of being held outside the station due to train delays and supposed overcrowding on the platform, when you can see the platform is empty. In an apparent attempt at stopping you touching in? Or am I paranoid?
    Nice to save.
  • Robin9Robin9 Forumite
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    I was travelling from Paddington yesterday evening (Oct 15th) when another train was involved in an accident and tragically the pedestrian died.

    My train returned to Paddington while a Police investigation took place.

    GWR staff advised some alternative travel arrangements which suited some local travellers but for those travelling further afield it was "find a bed for the night and keep all receipts and make a claim." I did and have the receipts and completed my journey this morning.

    In the event I believe my original train did depart 110 mins late but I have no idea if it actually got to my destination ? How can I find out ?
    Never pay on an estimated bill
  • Kite2010Kite2010 Forumite
    4.3K posts
    Tenth Anniversary 1,000 Posts Home Insurance Hacker! Car Insurance Carver!
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    Robin9 wrote: »
    I was travelling from Paddington yesterday evening (Oct 15th) when another train was involved in an accident and tragically the pedestrian died.

    My train returned to Paddington while a Police investigation took place.

    GWR staff advised some alternative travel arrangements which suited some local travellers but for those travelling further afield it was "find a bed for the night and keep all receipts and make a claim." I did and have the receipts and completed my journey this morning.

    In the event I believe my original train did depart 110 mins late but I have no idea if it actually got to my destination ? How can I find out ?


    Try searching for it on http://www.realtimetrains.co.uk/ :)
  • MobeerMobeer Forumite
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    liu wrote: »
    Has anyone in London experienced the problem of being held outside the station due to train delays and supposed overcrowding on the platform, when you can see the platform is empty. In an apparent attempt at stopping you touching in? Or am I paranoid?

    Yes, and they really do mean it as a safety concern, even when it doesn't seem to make sense. Not touching in straight away does not affect your ability to claim for a delay, though it might prevent automatic compensation for those lines offering it.
  • Robin9Robin9 Forumite
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    Kite2010 wrote: »
    Try searching for it on http://www.realtimetrains.co.uk/ :)

    Many thanks just what I wanted
    Never pay on an estimated bill
  • Apologies if anyone else has already posted this question but... my train is delayed every day somewhere between 5 and 25 minutes, meaning I am ALWAYS late. I mean, every day. I have a yearly season ticket so am not entitled to individual refunds and can only get a refund if the operator runs consistently late across the timetable - not just my individual journey which is late 100% of the time. I might not renew my season ticket as a result of these delays so do I just have to suck this up? Does anyone else have a similar story?
  • daveyjpdaveyjp Forumite
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    Check your reliability here.

    https://www.ontimetrains.co.uk

    Raise a complaint and ask them what compensation you are due.
  • MobeerMobeer Forumite
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    djmcvey wrote: »
    ..I have a yearly season ticket so am not entitled to individual refunds...

    Depends upon the train operator - some companies will give Delay Repay refunds from 15 minutes or even less
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