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Nationwide Additional Cardholder
TheShape
Forumite 1.8K Posts
in Credit cards
Had reason to contact Nationwide today and as I wanted to add my girlfriend as an additional cardholder I thought I'd ask to do that while on the phone.
Confirmed that my girlfriend doesn't reside at the same address as myself and that she isn't a close family member and was told that they cannot request an additional card if the additional cardholder either doesn't reside at the same address or isn't a close family member.
Submitted the same request with the same responses online through internet banking and the system states an application form is being sent to me.
So, to get to the question, has anyone got an additional card for someone who doesn't live with them and is not a close family member?
Confirmed that my girlfriend doesn't reside at the same address as myself and that she isn't a close family member and was told that they cannot request an additional card if the additional cardholder either doesn't reside at the same address or isn't a close family member.
Submitted the same request with the same responses online through internet banking and the system states an application form is being sent to me.
So, to get to the question, has anyone got an additional card for someone who doesn't live with them and is not a close family member?
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I love my job
That's a good question.
If I describe her as my partner of over 4.5 years it seems that you might describe her as a close family member. I wouldn't actually get an additional card fro my Mother or Sister and certainly not my brother.
The website doesn't allow you to proceed if you select no for either the close family member or residing at same address question so perhaps the form they send out asks some in-depth questions.
It wasn't clear that they are the rules otherwise upon applying online answering either, 'does the reside with you' or 'is the person a close family member' should end the process and not allow you to proceed. Instead it informs you that an application form has been sent.
When I mentioned this on the phone, the agent seemed less sure of the position.
Usually the best answer is 'ask your credit card/account provider but the answer from them wasn't clear.
Makes me wonder why the system would send you an application form if you've already confirmed the prospective additional card holder doesn't reside at your address.
Will complete it and submit it although at the speed things are moving so far (10 days to receive the application form) I'm doubtful that we'll get the card before we travel on the 13th Sept.
If you see somebody soonest, with the completed paperwork, and explain the timescale issue, it could expedite the application.
I expect they'll want your ladyfriend in attendance with passport etc., etc.
In my experience a face to face appointment gets things actioned quicker - - often a 'phone call from the branch is the way forward.
Completed application form, presented in branch with my girlfriend with ID and proof of address. They didn't actually verify the proof of address but that may be because she already had a customer record by virtue of being a previous mortgage customer.
Application form submitted in branch 29/08/2018, card and PIN received 07/09/2018.
I love my job