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Sainsbury's Bank customers facing long call centre waits following credit card... - MSE News
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Sainsbury's Bank customers are reporting wait times of several hours to get through to its call centre - as a delay to customers' credit card statements being sent out has led to its customer service team being inundated with callers...
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'Sainsbury's Bank customers facing long call centre waits following credit card statement delays'

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'Sainsbury's Bank customers facing long call centre waits following credit card statement delays'

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So far, so good.
Last month they made a mess of my DD, requiring me to pay separately, but took the responsibility. Fortunately I monitor all my DDs to ensure they have worked OK. My CC with them is a spend now, pay later card with £2K debt on it, so it concerned me as at the time I wasn't sure who was at fault.
The next DD is on Monday, so we'll see what that brings!
What are so many finance houses suffering problems!! Who do we blame - Russia? Trump?
Do NOT be tempted into calling any of the premium rate 084, 087 or 09 numbers listed on a variety of unofficial websites. Those numbers are all scams and will cost a huge amount to call.
It is at tmes like this that large numbers of people fall victim to the "call connection service" scam. Don't be one of them.
How did you communicate with them to resolve this?
Did you need to escalate it in any way?
Your problem going the same route will be queuing on the phone.
Monday has dawned; the due DD has not left my bank and nothing is credited to my card. So far. I'll wait till tomorrow and then take some remedial action.
Expressed my dissatisfaction that it would potentially affect my credit file and was pretty much told, yeah it might do.
Have sent a complaint but not holding my breath. Possibly worst customer service ever and believe me, Origin Broadband were bad....
Update - I received a message from Sainsbury's Bank on 30th July letting me know that the late payment penalty had been refunded to my account and any negative impacts on my credit files will be removed.
A bit slow (6 days after original message), but preferable to waiting in a call queue.