Calls to HMRC Glasgow charged at 45p per minute - Total rip off

in Scotland
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mapleleaf1010mapleleaf1010 Forumite
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Just realised I was charged 45p per minute to call HMRC Glasgow the other day.

It was an 084 number and no wonder I was kept in the queue for an awful long time.

You live and learn. Don't make the same mistake!

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  • amfamf Forumite
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    Just realised I was charged 45p per minute to call HMRC Glasgow the other day.

    It was an 084 number and no wonder I was kept in the queue for an awful long time.

    You live and learn. Don't make the same mistake!


    HMRC numbers have been 03 numbers for some time. Where did you get the 084 number from?
  • mapleleaf1010mapleleaf1010 Forumite
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    amf wrote: »
    HMRC numbers have been 03 numbers for some time. Where did you get the 084 number from?

    Google search
  • slbhillslbhill Forumite
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    https://www.gov.uk/contact-hmrc


    All seem to be 0300 numbers, with geographic alternatives provided.


    Were you caught by this scam?
    Don!!!8217;t get caught out by fake HMRC phone numbers
    Published on 10 February 2016

    We have recently noticed an 0844 !!!8216;HMRC helpline!!!8217; number being advertised on the internet, which is not a real HMRC helpline number. Calling it will get you through to HMRC !!!8211; but possibly at an inflated price. We urge caution for anyone searching for HMRC numbers online
    https://www.litrg.org.uk/latest-news/news/160210-don%E2%80%99t-get-caught-out-fake-hmrc-phone-numbers
  • edited 27 July 2018 at 2:50PM
    Ian011Ian011 Forumite
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    edited 27 July 2018 at 2:50PM
    Any premium rate telephone numbers starting 084, 087 or 09 found online for contacting DWP, HMRC, etc are fake. This is known as the "call connection service" scam.

    There's a thread here on MSE warning about the scam. It can be found here: https://forums.moneysavingexpert.com/showthread.php?t=5639282

    Yesterday (26 July 2018), Ofcom published a consultation proposing to change the rules such that call connection services operating on 084 numbers will be defined as Controlled Premium Rate Services (CPRS) and thereby covered by PSA (Phone-paid Services Authority) regulations. Services operating on 087 and 09 numbers are already covered by PSA's strict requirements, known as Special Conditions.

    In the meantime, the website promoting the fake 084 number should be reported to ASA (Advertising Standards Authority) as being misleading.
  • mapleleaf1010mapleleaf1010 Forumite
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    amf, slbhill and Ian011

    Many thanks for the tips.
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