Virgin customers lose UKTV channels - here's what to do if you're affected - MSE News

FazTaz · 21 July 2018 at 5:35PM

I'm currently with virgin for broadband and TV, only just found out that as from today 21st July 2018 they will no longer have UKTV channels, I constantly watch the channel GOLD, only fools and horses a particular favourite, there replacing it with paramount and several other channel changes, can I get out of my contract early with them because of this, because my bill sky high and I've been with them for four or five years now

ValiantSon · 22 July 2018 at 12:01AM

No, I'm afraid that you can't. Changing their channel line up is not grounds for cancelling your contract.

[Deleted User] · 22 July 2018 at 9:07AM

I'd have said no myself but according to some, VM have told them they can.

There's a thread at https://forums.moneysavingexpert.com/showthread.php?t=5870492 btw, perhaps this can be merged?

DCFC79 · 22 July 2018 at 10:13AM

FazTaz wrote: »

I'm currently with virgin for broadband and TV, only just found out that as from today 21st July 2018 they will no longer have UKTV channels, I constantly watch the channel GOLD, only fools and horses a particular favourite, there replacing it with paramount and several other channel changes, can I get out of my contract early with them because of this, because my bill sky high and I've been with them for four or five years now

If your bill is sky high, the channel line up is the least of your problems, phone up and either drop to a cheaper bundle or haggle on the price of your bundle.

poppasmurf_bewdley · 22 July 2018 at 10:17AM

FazTaz wrote: »

I'm currently with virgin for broadband and TV, only just found out that as from today 21st July 2018 they will no longer have UKTV channels, I constantly watch the channel GOLD, only fools and horses a particular favourite, there replacing it with paramount and several other channel changes, can I get out of my contract early with them because of this, because my bill sky high and I've been with them for four or five years now

Are you still in contract?

If you've been with them so long, you may only need to give a month's notice.

And why are you paying 'a sky high' price? Haven't you haggled?

ValiantSon · 23 July 2018 at 1:08AM

Colin_Maybe wrote: »

I'd have said no myself but according to some, VM have told them they can.

There's a thread at https://forums.moneysavingexpert.com/showthread.php?t=5870492 btw, perhaps this can be merged?

Yes, I've just seen that thread. I have to admit that I am amazed.

[Deleted User] · 23 July 2018 at 10:28AM

ValiantSon wrote: »

Yes, I've just seen that thread. I have to admit that I am amazed.

me too, that said nobody has reported that they've actually done so yet. I'm very aware of how clueless the VM CS staff are or at least the foreign based ones. I say this from speaking with them on a daily basis when in work before anyone takes issue with that statement.

Former_MSE_Megan_F · 23 July 2018 at 2:03PM

Virgin Media customers have been left unhappy after UKTV channels including Dave and Gold were wiped from their boxes over the weekend - if you're affected, here's what you can do...

Read the full story:
''Virgin customers lose UKTV channels - here's what to do if you're affected''

Click reply below to discuss. If you haven't already, join the forum to reply.

Cornucopia · 24 July 2018 at 8:15AM

Threads merged.

[Deleted User] · 24 July 2018 at 11:42AM

Cornucopia wrote: »

Threads merged.

It's also being discussed (in a far larger thread) here;
https://forums.moneysavingexpert.com/showthread.php?t=5870492

Browntoa · 26 July 2018 at 9:54AM

And now all itv programs could go

The Guardian: Virgin Media could lose ITV programmes in long-running dispute.
https://www.theguardian.com/media/2018/jul/26/virgin-media-could-lose-itv-programmes-in-long-running-dispute

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