shavy65 wrote: »
I`ve been paying £25 pcm (£15 Super fast BB & £10 BT Sports), I called to find out it would increase to £27.
I asked if there was anything we could do, ended up signing up to another 18 month contract with a discounted price to £22 pcm.
Happy with that, hope that helps someone.
sdmitch wrote: »
I have Virgin Media broadband and have had it for years - happy with the cost and speed (300Mbps on cable). Address is non-serviceable for calls from Virgin (long story) and so have no option but to have BT landline at £18.99 per month.
frankst237 wrote: »
I have a question because I have been told 2 different things by 2 different BT reps.
I got my price rise email on 26th June and it states:
"If you want to leave and you're within your minimum contract term, you'll need to call us within 30 days from the date of this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider)"
It doesn't say anything about simply signing up for another 18 month contract to avoid the September increases - this is initiated by following the ACT NOW link in the email taking me to my account to see what deals are available.
I added BT Infinity to my landline (already from BT) in January this year and am actually very happy with it. Consistent 50 / 52 Mb/s download and a reliable service up to now. Costing me £37.49 per month with fully inclusive calls. We also use BT Smartalk (the mobile phone app) a lot when travelling so that is a bonus as was the £125 'gift card' as part of the deal.
So, the question. I wanted to know how long I could wait before re-signing for 18 months to avoid the September increase in order to maximise the time before my 'new' 18 month contract expires. The first rep said that I could wait until early September but a different one (today) says that I have 30 days from the date of the email (26th June).
As I said earlier, no mention in the email or anywhere I can see about this 30 day limit so does anyone KNOW which it is - do we users get sight of this supposed 30 day renewal limit anywhere?
If it is 30 days I need to move by 20th to 24th July 30 days from email date) to get another 18 month contract at my current price so any solid info would be useful.
There’s a trick to extend them
We want to hear from you
This week's MSE Forum highlights