Virgin Money failed to close account on request
Lunaloe
Forumite 3 Posts
At the beginning of April, I paid off my Virgin credit card so that I could then apply for a better 0% interest credit card and so I could also have a settled payment within my credit report to help improve my score.
I phoned Virgin on 10th April and I was told over the phone that the account had been cleared and that I would receive my closure documents through the post (I received my final statement last week). After being accepted for my new credit card, I have come to find out that Virgin never cancelled my card, it is still active as it appeared on my Experian credit report. Following this, I rang Virgin for them to inform me that the assistant on the phone had failed to properly cancel my account and that they will ring me back by the end of the day as they have escalated the situation. Since cancelling my card, an Amazon prime payment has been taken out of my 'closed' account on April 27th. Luckily Amazon are refunding this as it was an error, however, it will take up to 7 days for them to refund me and so Virgin can't cancel my account before then as my balance is no longer on zero.
I have 2 questions following this:
1. Could having 2 active credit cards affect my credit score at all?
2. Should I expect to receive any form of compensation from Virgin for not fulfilling a request even though I was informed that it had been done? What sort of request would make this situation better?
I phoned Virgin on 10th April and I was told over the phone that the account had been cleared and that I would receive my closure documents through the post (I received my final statement last week). After being accepted for my new credit card, I have come to find out that Virgin never cancelled my card, it is still active as it appeared on my Experian credit report. Following this, I rang Virgin for them to inform me that the assistant on the phone had failed to properly cancel my account and that they will ring me back by the end of the day as they have escalated the situation. Since cancelling my card, an Amazon prime payment has been taken out of my 'closed' account on April 27th. Luckily Amazon are refunding this as it was an error, however, it will take up to 7 days for them to refund me and so Virgin can't cancel my account before then as my balance is no longer on zero.
I have 2 questions following this:
1. Could having 2 active credit cards affect my credit score at all?
2. Should I expect to receive any form of compensation from Virgin for not fulfilling a request even though I was informed that it had been done? What sort of request would make this situation better?
0
This discussion has been closed.
Latest MSE News and Guides
Replies
2. No
With regards the Amazon payment, if this was originally done as Continuous Payment Authority it would have still been paid from the closed account.
Having two credit cards, using both and paying them off in full, will look better than using just one (not open long) active and one closed.
Why do you want to close the first card? Having a card open for a long time is also a good factor and closing your first card, if anything, will hinder your credit history.
No.
Even if the account was closed, it can take a month or two to appear on your credit reports.
Why do you want to close the first card? Having a card open for a long time is also a good factor and closing your first card, if anything, will hinder your credit history.
Because i was being charged an high amount of interest on the virgin credit card which I didnt want to pay when I could get a 0% card.
And you have been given the answers to your questions....so your point is?
Please make sure that you have not got anymore CPA's such as motor insurance etc.
Just make a nominal purchase on the card each month with a pay in full DD set up and it would help build a positive credit history, no interest to pay, regardless of the APR.