Car ins fault/none fault?

edited 30 November -1 at 1:00AM in Insurance & Life Assurance
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edited 30 November -1 at 1:00AM in Insurance & Life Assurance
Hi,
I was hit from behind recently where, due to circumstances I couldn't stop where I was so moved across the carriage way to a place of safety and the other driver didn't.


I have no information of the other driver, and in hindsight should have sat there with my hazards whilst I got this.


I am looking to make a claim on my insurance but have been advised that because I have no details of the other driver what so ever, this will be logged as a fault claim


Does anyone know this is the case?

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