I did it and it worked
edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
5 replies 1.8K views
Thank you MSE. Used the template letter and sent it to Lloyds last Monday (4th Sept). Had phone call from them on Friday 8th to confirm various details. Then heard from them yesterday to say they had agreed my claim and were refunding £1738.80. I thought they may return a couple of hundred so to say I was delighted was an understatement. Using the template and doing it myself means it's all mine! Thank you again.:
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