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Advice on Purplebricks Conveyancing

edited 30 November -1 at 1:00AM in House Buying, Renting & Selling
4 replies 9.3K views
Apjs87Apjs87 Forumite
103 posts
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edited 30 November -1 at 1:00AM in House Buying, Renting & Selling
Hello.

I have recently sold with Purplebricks and at the time chose to defer payment until after the sale was completed. It was explained to me at the time that as a result of this, we would have to use the conveyancing services that PB provide.

Since reading reviews on the conveyancing options available with PB, it is not good reading at all and would now like to use my own solicitor.

I communicated this to my property expert who then informs me that a £340 fee will have to be paid as admin unlock fee!!

I do not feel this is fair and at no point was this explained to me prior to me listing with PB. Following a review of the contract, the Advanced Conveyancing quote and the agreement document, I cannot find anything in writing to say that I would have to pay £340 to not use these services! Nor have I signed any formal documentation containing this fee information.

After seeking out legal advice, my solicitor is in agreement that these fees should not be paid and nor are they fair.

Please can you offer any advice on the matter?

Thank you
Adam

Replies

  • eddddyeddddy Forumite
    11.5K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    Apjs87 wrote: »
    I cannot find anything in writing to say that I would have to pay £340 to not use these services! Nor have I signed any formal documentation containing this fee information.

    It's fairly clearly stated in their Service Agreement online:
    IMPORTANT INFORMATION - PLEASE READ

    It is a condition of Pay Later that you agree to instruct the Conveyancing Services to act on your behalf once a sale is agreed with a purchaser and you hereby agree that you will instruct the Conveyancing Services to make payment in full to the Provider on Completion for the Products and Services taken by you in the event that you have not already made payment in accordance with the Pay Later Terms.


    If at any time you have agreed to take advantage of the Conveyancing Services and thereafter withdraw, fail or refuse to use the Conveyancing Services you will be required to pay Administration Charges once you agree a sale of your property.

    ‘Administration Charges’ means the sum of three hundred and sixty pounds including VAT (£360.00).

    Link: https://www.purplebricks.com/terms/service-agreement


    Did you sign up online? If so, I suspect that you would have been asked to confirm that you have read/accepted the service agreement.

    Or if you signed up via phone, did they tell you to read the agreement?

    It's not relevant that you didn't sign anything.

    However, you might be able to argue that it is a financial penalty and therefore an unfair contract term, as defined in The Consumer Rights Act 2015. But I think that would be messy!
  • Apjs87Apjs87 Forumite
    103 posts
    Sixth Anniversary 10 Posts Combo Breaker
    eddddy wrote: »
    It's fairly clearly stated in their Service Agreement online:




    Did you sign up online? If so, I suspect that you would have been asked to confirm that you have read/accepted the service agreement.

    Or if you signed up via phone, did they tell you to read the agreement?

    It's not relevant that you didn't sign anything.

    However, you might be able to argue that it is a financial penalty and therefore an unfair contract term, as defined in The Consumer Rights Act 2015. But I think that would be messy!

    Where did you extract that from please? I am on the website now and I cannot find that under the Ways to Pay section?
  • Apjs87Apjs87 Forumite
    103 posts
    Sixth Anniversary 10 Posts Combo Breaker
    I have now found it under the cancellations section. My mistake. Thanks for checking this over.
  • Hi, Just wondered what happened as i am in exactly the same situation now, regards
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