Haggle with Virgin - our new guide

edited 25 August 2015 at 4:06PM in Phones & TV
383 replies 108.2K views
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  • latecomerlatecomer Forumite
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    JB162 wrote: »
    Guys, there is a current issue with the Tivo boxes at present.

    A recent software update was done in prep for the launch of the new V6 box.

    This update has effected older Tivo 500mb boxes. It's slowing them right down and causing menu issues.

    Newer boxes it is not effecting. They will not swap your box though.

    A new update is being worked on to resolve the issue.

    To be honest it doesn't matter what the cause is - Virgin CS are happy denying anything is wrong with them in general and suggesting booking engineer visits to take a look.

    I'm waiting for my call back tonight regarding my cancellation and will see what they say. My BB is down to 2-3Mbps download - even the upload speeds are better than this. Tivo is almost unusable at times.
  • darkh0rsedarkh0rse Forumite
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    I complained to Virgin via Resolver about the 6th price hike in 3 years.

    Got a callback, I said how disappointed I was, I said it was unaffordable.

    I was paying £43.75pm for 200mbps Internet only and was out of contract.

    Guy offered me a few things but the "best" was 50meg @ £30 something (I lost interest after he said 30). I said just cancel it because I'm fed up of constant price rises.

    I refused all offers and he said he'd call back. He did...and proceeded with disconnection! I can't believe he didn't have a better offer.

    Oh well.

    Haven't had a retentions call yet. I'm due to be cut off on 21st. Perhaps going the Resolver route wasn't the best way? Should they have tried to ring me back by now?

    Shame that SSE broadband/cashback deal ended, that was superb. :rotfl:
  • latecomerlatecomer Forumite
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    I got a call tonight but just as I was putting childto bed to asked him to phon back in 30 mins - still waiting 4 hours later! I'm sure they will phone back another night......... ;)
  • JB162JB162 Forumite
    47 Posts
    darkh0rse wrote: »
    I complained to Virgin via Resolver about the 6th price hike in 3 years.

    Got a callback, I said how disappointed I was, I said it was unaffordable.

    I was paying £43.75pm for 200mbps Internet only and was out of contract.

    Guy offered me a few things but the "best" was 50meg @ £30 something (I lost interest after he said 30). I said just cancel it because I'm fed up of constant price rises.

    I refused all offers and he said he'd call back. He did...and proceeded with disconnection! I can't believe he didn't have a better offer.

    Oh well.

    Haven't had a retentions call yet. I'm due to be cut off on 21st. Perhaps going the Resolver route wasn't the best way? Should they have tried to ring me back by now?

    Shame that SSE broadband/cashback deal ended, that was superb. :rotfl:

    If Complaints have been involved, Customer Relations (Retentions) will not get involved. Therefore you will not get a call.
  • Marvel1Marvel1 Forumite
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    darkh0rse wrote: »
    I complained to Virgin via Resolver about the 6th price hike in 3 years.

    Got a callback, I said how disappointed I was, I said it was unaffordable.

    I was paying £43.75pm for 200mbps Internet only and was out of contract.

    Guy offered me a few things but the "best" was 50meg @ £30 something (I lost interest after he said 30). I said just cancel it because I'm fed up of constant price rises.

    I refused all offers and he said he'd call back. He did...and proceeded with disconnection! I can't believe he didn't have a better offer.

    Oh well.

    Haven't had a retentions call yet. I'm due to be cut off on 21st. Perhaps going the Resolver route wasn't the best way? Should they have tried to ring me back by now?

    Shame that SSE broadband/cashback deal ended, that was superb. :rotfl:

    Never had my callback and I was offered the same, I had to phone 4 hours before being disconnected :( and mine was never a complaint.
  • darkh0rsedarkh0rse Forumite
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    Hrmm. I did wonder about complaints/retentions. Ta folks.

    I can hang on a little while with 4G to see if they ring me after disconnection.

    I'll let you know if they do ring me back!
  • TP32TP32 Forumite
    1 Post
    Cancelled my virgin media today paying mid 50s for mid range tv and 150meg bb and weekend calls. Wanting a decent deal with sky sports so hoping for a call back. Rang Sky for a check price to use against Virgin and have offered me Complete TV Bundle with all movies and sky sports HD and box sets etc with unlimited fibre bb for £58.34/ month. Would switch now if it wasnt for the slower internet. Lets see if I can haggle Virgin down a bit if they call back...
  • Hi,
    We have the Virgin fibre 100mb/s deal which costs £45 p/m and is coming up for renewal next month. I want to reduce our cost but I can't see any competitors offering the same speed. How can we reduce our bill?
  • Mister_GMister_G Forumite
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    First thing to ask yourself is - do you really need 100Mb?

    If not, then the BT Wholesale 76Mb product, offered by a number of ISPs (BT Infinity 2) may well be fast enough for you.

    Obviously you need to know if it is available in your area by putting your phone number/postcode into samknows.

    https://availability.samknows.com/broadband/broadband_checker

    This will then give you a bargaining point with VM.
  • We rely on the 100mb/s for streaming as we don't have tv. We aren't looking to reduce speed.
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