Energy supplier Octopus
edited 30 November 2016 at 3:03PM in Energy
5 replies 2.9K views
I recently applied to switch to Octopus Energy, choosing their Green Tariff (100% renewable electricity), all done via their website. On November 19th, I received an email from them saying it had all gone ahead and my direct debit was set up. Yesterday, I received another email saying that the switch hadn't gone through for reasons which seemed plausible. So, I went back onto their website and asked for a quote in order to reapply, but the Green Tariff wasn't given as an option this time. So, I called them. I was told that the Green Tariff is no longer available but that I could choose either the 12 month fixed tariff or the Super Green Tariff. When I asked what the difference was between the Green Tariff I'd chosen before and the Super Green Tariff, apart from higher gas prices, the sales person didn't know, and that information isn't on the website as far as I can see. He did ask someone eventually and then told me that the gas is carbon offset in the Super Green Tariff. He also seemed to be saying that the Super Green Tariff isn't fixed, which is odd because the Green Tariff definitely was. So, while on the phone, I went to the menu/tariffs section of the website and put my postcode in there to see what tariffs are available to me according to that part of the website. This time the Green Tariff came up as an option. When I mentioned this to the Octopus sales person, he said that was wrong and it isn't available. I'm assuming they've either withdrawn the Green Tariff and haven't updated the website (or indeed told the likes of Uswitch, who are still advertising the Green Tariff!) or Octopus are pushing three of their tariffs and telling potential customers they are all that's available when actually they are not. So, they are either inefficient or, hmmm, not being entirely transparent! Looks like the latter to me, which straight away destroys my trust in them as a company and actually makes me wonder why the switch to the Green Tariff I was originally put on didn't go through. Either way, it doesn't bode well, so I am walking away.
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