Haggle with Virgin - our new guide

edited 25 August 2015 at 4:06PM in Phones & TV
383 replies 108.1K views
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  • edited 29 September 2016 at 3:38AM
    bubblegunbubblegun Forumite
    210 Posts
    edited 29 September 2016 at 3:38AM
    andyca wrote: »
    All those who managed to get a reduced rate, make sure you go back and check your bills. I waited 2-3 months before I realized the new rate was not going to be applied and when I phoned up to complain they said the price offered was on their system but they couldn't do it at that price anymore and I was 3 months in to my new 12 month contract at full price!

    I got them to reduce the cost but it was still £5 per month more than we had agreed. I logged a complaint and was told it was my fault for not checking my bills!

    Legally they cannot do this!

    If it's noted on your account they should credit the difference so over a 12m period you don't pay any more or let you leave without penalty.

    You need to escalate a complaint.

    I see this is an old post!
  • My package was going to be over £80/month. I called them and negotiated a reduction to £41/ month for 6 months then £51 for 12 months. The package has changed as I do not watch many (or any!) non-Freeview channels so reduced TV package from top to bottom-of-the-range. Broadband is still 200 Mbps. Line rental included.

    :T
  • TickersPlaysPopTickersPlaysPop Forumite
    735 Posts
    Seventh Anniversary Combo Breaker
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    Is everybody happy with the Virginia media Tivo box? I've had it for 3 years and from the beginning it was sluggish, the recent firmware update has made it worse. There are so many posts about the frustratingly slow box it's not my imagination.
    Peace.
  • Marvel1Marvel1 Forumite
    6.3K Posts
    Part of the Furniture 1,000 Posts Name Dropper
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    MrCinnamon wrote: »
    My package was going to be over £80/month. I called them and negotiated a reduction to £41/ month for 6 months then £51 for 12 months. The package has changed as I do not watch many (or any!) non-Freeview channels so reduced TV package from top to bottom-of-the-range. Broadband is still 200 Mbps. Line rental included.

    :T

    :mad: not aimed at you.

    When I rang them 28 days ago, I wanted BB only at 50Mbps best they could offer was £31.25 :eek: no chance, notice given, cancels on Monday and no callback :(
  • Daz2009Daz2009 Forumite
    1K Posts
    Part of the Furniture 500 Posts
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    Is everybody happy with the Virginia media Tivo box? I've had it for 3 years and from the beginning it was sluggish, the recent firmware update has made it worse. There are so many posts about the frustratingly slow box it's not my imagination.

    It's crap and yes it's got worse since the update.
    That's one of the reasons I'm going back to Sky
  • worried_jimworried_jim
    11.6K Posts
    10,000 Posts Combo Breaker
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    cjdavies wrote: »
    :mad: not aimed at you.

    When I rang them 28 days ago, I wanted BB only at 50Mbps best they could offer was £31.25 :eek: no chance, notice given, cancels on Monday and no callback :(

    Got 100mbps for £17.99 pm, just told them that's the plusnet price and I would be leaving for them as fed up of being ripped off.

    I binned the phone line- never use it.

    I binned TiVo and got a second hand BT Youview box off eBay for £48 and it does everything that I need, has all the channels I ever watch combined with my excellent Amazon Prime I have everything I need.

    Should have done it years ago.
  • datlexdatlex Forumite
    2.2K Posts
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    ✭✭✭✭
    Is everybody happy with the Virginia media Tivo box? I've had it for 3 years and from the beginning it was sluggish, the recent firmware update has made it worse. There are so many posts about the frustratingly slow box it's not my imagination.


    Yes can be sluggish. Particularly I find if you try to use I Player or the red button or Netflix. Takes ages to load. Still where I am not practical to have Sky TV and the broadband speed via BT lines is under 5mbps.
    Sealed Pot Challenge no 37, Attempting Frugal Living. Became debt free at the end ot 2016. Used savings from becoming debt free to put a deposit on a bungalow last year now working on becoming Mortgage free by overpaying. (without overpayment MFW date is 2036)
  • JB162JB162 Forumite
    47 Posts
    bubblegun wrote: »
    Legally they cannot do this!

    If it's noted on your account they should credit the difference so over a 12m period you don't pay any more or let you leave without penalty.

    You need to escalate a complaint.

    I see this is an old post!

    Legally they actually can do this!

    The law allows for mistakes and all Virgin will say it's been a mistake and apologise.

    Even if it goes to a CISAS complaint, CISAS can not force Virgin to honour these deals. See it happening all the time.
  • JB162JB162 Forumite
    47 Posts
    Is everybody happy with the Virginia media Tivo box? I've had it for 3 years and from the beginning it was sluggish, the recent firmware update has made it worse. There are so many posts about the frustratingly slow box it's not my imagination.

    Guys, there is a current issue with the Tivo boxes at present.

    A recent software update was done in prep for the launch of the new V6 box.

    This update has effected older Tivo 500mb boxes. It's slowing them right down and causing menu issues.

    Newer boxes it is not effecting. They will not swap your box though.

    A new update is being worked on to resolve the issue.
  • Just been chatting to VM. I cancelled a month ago all my £55 package (200Mb, TV medium, and phone line weekends) because it was going up to £67. Obviously no way Im paying all that. So they lowered the price to £48 by ditching the phone line, BB from 200 to 100, and TV from More TV to Mix TV. Didn't realised that it was a really bad deal till I looked and compared bills. Luckily I was in the cooling off period and today definitely cancelled. The guy on the phone talked so badly about Vodafone BB, Sky and BT that he nearly convinced me to stay paying even more! After telling him I shopped around he asked me how much was going BT to charge me, I answered £52 for 76Mb, TV with BTsport included and landline with weekend calls. His answer was "sorry but not, can't match it. Virgin Services will be disconnected in 7days. :mad:

    Dont mind to be disconnected actually, but after 6 years with them I have not been offered anything honest. Just £4 less by ditching the phone and downgrade TV & BB. Really?? Treating customers like stupids it's not good.
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