Scottish widows - problem with awful website

edited 30 November -1 at 1:00AM in Pensions, Annuities & Retirement Planning
3 replies 3K views
jaydeeuk1jaydeeuk1
7.7K Posts
Debt-free and Proud!
Anyone been able to add a member to their co. pension scheme this month? Been broken since at least 5th may. Their customer service said it would be fixed in 3 days and to send the payroll pension xls file to them. This was a week ago.

Rubbish site set in the 90's, some parts only work in internet explorer 6 or IE in compatibility mode although I've told them how to fix it, constant logout problems... Are all institutions stuck with old creaky tech unwilling to invest?

Replies

  • ex-pat_scotex-pat_scot Forumite
    485 Posts
    Eighth Anniversary 100 Posts Name Dropper
    ✭✭
    It is indeed dire as a member.
    Lots of bits broken, or will only work intermittently with some browsers.
    Lord only knows how bad it is as a scheme administrator.
  • vacheronvacheron Forumite
    1.4K Posts
    Tenth Anniversary 1,000 Posts Photogenic Mortgage-free Glee!
    ✭✭✭
    It really is a very poor site. Our company scheme uses it.


    One of my colleagues complains so much and gets so many inconvenience payments from them we keep joking that it is better if they don't fix it as these returns are probably higher than his actual pension!
    • The rich buy assets.
    • The poor only have expenses.
    • The middle class buy liabilities they think are assets.
    Robert T. Kiyosaki
  • SobraonSobraon Forumite
    319 Posts
    Part of the Furniture 100 Posts Photogenic
    ✭✭
    I can't even register. The site claims my Policy number is not recognised (yes, it is correct and it is in the range of account numbers which can be registered).
    Twenty minutes on hold and no response. I have had to resort to snail mail.
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