20aday wrote: »
Hello fellow frustrated Vodafone customer!
Fill out this form here: http://www.vodafone.co.uk/contact-form/index.htm using the advice posted above in this sticky.
OP the link in the sticky doesn't work (there's no URL attached) so if you can amend to hot link it that'd be great.
diamonds wrote: »
YaoSong can you also put a link into the contact page for Ofcom http://www.ofcom.org.uk/about/what-is-ofcom/contact-us/
20aday wrote: »
I've a feeling OFCOM should take priority linking over Vodafone
gricem85 wrote: »
I took out a vodafone contract in the summer through carphone warehouse and filled in all the forms necessary including my DD details.
maybe 6-8 weeks later i noticed no payment had been made, there was no DD set up on my bank account and nothing showing on my credit report so i went int a different carphone warehouse store near my work to check. they found my account and said everything was showing as ok, all up to date and no issues. said maybe it was just taking a bit longer to set up and not to worry.
a few more weeks later still nothing so i called vodafone who said they couldnt find my account at first then when they did, that again all was fine and not to worry (advisor didnt leave notes on my account to verify this).
i next went into a vodafone store and told them the story, they checked my account and even showed me on screen that no payment was due, this was now 3-4 months into my contract and i was telling them i hadnt made any payments. he said with a nil balance there was no payment i could make....
I decided to give new DD details (my partners account whom i took the phone out for) so the advisor did this in store.
it was then i got a notification from credit expert of a change in my credit report - i checked this and it was the addition of a vodafone account and 2 late payments.
ive chased this up so many times now and i keep getting told it was my responsibility to make the payments.
ive been back into the vodafone store who remembered me coming in and have left notes to this effect. it has been investigated by a manager on the customer services line who said it was an error transferring the details from carphone warehouse to vodafone why it was never set up but also showing as up to date.
ive written to their customer relations and had credit expert contact them but am still being told it was my responsibilty to make the payment.
i dont know what else i can do. i made many attempts to make payments, i was fully aware no payment has been taken and was going in to store or calling every few weeks.
i am close to needing to apply for 3 buy to let remortgages on to new fixed rates and cant do it with a score of 750 when its normally 999.
can anyone shed any light or give me advice how to have them correct their error.
really appreciate it
nomywell wrote: »
Thanks for this new thread. I'm still awaiting any response at all for my issue. I have logged all of my 21 calls and in-store visits. Sent two complaints and one deadlock request registered post the first being on the 10th Dec, and I've also registered and posted my WRT code on the other thread and still nothing. The silence is deafening! The only thing I haven't done throughout all this is record any conversations, but they must have records of some of the 21 calls?!
Surely this can't continue? I can no longer pronounce the word 'unbelievable' any more due to the abuse of the word over these last 6 weeks. Do you think I can claim compensation for Vodafone ruining my vocabulary?
dolphin19 wrote: »
I have followed Which magazine's advice of informing them I am taking my complaint to the Ombudsman, I will be doing this in the next 2 weeks.
Finding this thread on here has at least shown me that I am not alone!
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