Switching to fibre broadband. BT?

edited 30 November -1 at 1:00AM in Broadband & Internet Access
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LolStevoLolStevo Forumite
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edited 30 November -1 at 1:00AM in Broadband & Internet Access
I am currently with sky for phone line and broadband, in contract until February. I cancelled the tv package as I watch tv through an internet box. This has meant my internet speed is rubbish so I am looking to change to fibre.


Sky offer is rubbish so I have been looking at BT Infinity1, £12.50/mth + £20 line rental. You also get £125 prepaid mastercard and £40 next voucher!


The only thing is their £49 activation fee which annoys me! Before I cancelled my sky I signed up to bt sport and had to pay a £30 activation fee. I am still paying for the bt sport even though I cant watch it!


So, my questions are:


1-Is there any way to avoid the £49 activation fee
2- If I do sign up will BT stop charging me the £9.99/mth for the bt sport as its free with the broadband anyway?

Replies

  • AndyPKAndyPK Forumite
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    What was sky's offer ?

    1) I don't think so, although I think sky's fee is less!

    I thought fibre was about £10 + LR. Maybe that was an offer.
  • JJ_EganJJ_Egan Forumite
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    Before you sign up check how much longer you are in contract for BT Sport .

    Probably the cheapest method of getting BT Sport is the BT basic TV package with Youview box at nil cost for TV service .
  • As a new BT customer I could not really recommend them to anyone. I was lured in by a £75 sainsburies card and £150 cash back via topcashback (no longer available).


    It has just been a nightmare getting everything up and running including two engineer visits - the first one they connected to the wrong number. The second engineer admitted that many people needed an engineer visit as the wiring for the infinity was not up to scratch in most people's houses (the first engineer didn't even come to the house). It took 3 weeks from the activation date (which was a month from the order date) to actually get online. So 7 weeks in total from order date to actually being online. My TV was only activated this week - I have had upwards of 20+ calls with them to a useless call centre in India that does nothing. I'm guessing they are fine if nothing goes wrong but it is impossible to get any kind of customer service if it does.


    I'm still waiting for the £75 voucher and my cashback claim has been denied - which if you check the BT customer service forum lots of people are complaining about. I'm pursuing this as I have the full infinity and TV package.


    On the plus side my infinity speed is 35mbps. I just wish I hadn't had to go through such a headache to get here.
  • JJ_EganJJ_Egan Forumite
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    Next time you need help try the web chat as its in English and you have a record .
  • edited 5 January 2016 at 4:21PM
    mac.dmac.d Forumite
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    edited 5 January 2016 at 4:21PM
    As a new BT customer I could not really recommend them to anyone. I was lured in by a £75 sainsburies card and £150 cash back via topcashback (no longer available).
    Just for balance, I signed up just over a year ago, and have had no issues. I can't remember the time frame of it all but received the Sainsbury's gift card ok, an engineer visited on the appointed date to fit a new socket and the fibre was up and running on the date they'd said it would be.

    They did up my monthly DD by a few pounds without me noticing just recently, and I had to get in touch with them to sort it, took a while but now have it for the original price I signed up for (though I don't mean the introductory half price for 6 months!) I haven't had to contact customer services yet for any service complaints, which as a previous BT broadband customer from many years ago, I fully admit I dread ever having to do!

    1-Is there any way to avoid the £49 activation fee
    Don't think so, its there because you are not currently using a BT phone line and is just one of the downsides of switching your line to Sky or other providers in the first place.

    2- If I do sign up will BT stop charging me the £9.99/mth for the bt sport as its free with the broadband anyway?
    It's no longer free with broadband, it's now £5 per month and is only free if you have BT TV.
  • jem16jem16 Forumite
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    mac.d wrote: »
    1-Is there any way to avoid the £49 activation fee
    Don't think so, its there because you are not currently using a BT phone line and is just one of the downsides of switching your line to Sky or other providers in the first place.

    The £49 activation fee is nothing to do with your phone line - it's the activation fee for Starter TV.

    As to the phone, switching from BT to Sky and back again will incur no activation/installation charge.
  • AndyPKAndyPK Forumite
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    Don't forget this is fibre where they actually have to do stuff.

    I thought it was £39 last time I looked.
  • aptapt Forumite
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    The Topcashback offer for BT is currently £171.70 plus a £125 pre-paid Mastercard from BT.
  • forgotmynameforgotmyname Forumite
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    The BT deals seem to offer the lower speed fibre packages which maybe capped also?

    Check the terms, Plusnet were cheaper when i swapped to fibre. I really should be looking for a better deal.
    Censorship Reigns Supreme in Troll City...

  • mac.dmac.d Forumite
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    jem16 wrote: »
    The £49 activation fee is nothing to do with your phone line - it's the activation fee for Starter TV.
    AndyPK wrote: »
    Don't forget this is fibre where they actually have to do stuff.

    I thought it was £39 last time I looked.
    Sorry my mistake, it is indeed a charge for activating fibre (BT Infinity) and not to do with switching telephone lines.

    In the help pages it mentions £30 but on the product pages it states:

    "+ £49 Infinity activation fee.

    In order to activate your BT Infinity service, an engineer will need to visit your street cabinet and in some cases carry out work at your home - all for a small, one-off activation charge of £49."
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