Problems quitting pay TV/ broadband/ phone
MSE_Will
MSE Staff 88 Posts
in Phones & TV
The communications regulator Ofcom wants to know what problems people have cancelling their pay TV, broadband and phone contracts.
It says that cancelling should be quick, easy and stress-free - but it knows that's often not the case. Ofcom says it get a lot of complaints from people trying to cancel.
Have you recently cancelled a contract - or tried to? Did it go smoothly or was it a nightmare?
Take Ofcom's online survey to tell it about your experience, and feel free to tell us below.
It says that cancelling should be quick, easy and stress-free - but it knows that's often not the case. Ofcom says it get a lot of complaints from people trying to cancel.
Have you recently cancelled a contract - or tried to? Did it go smoothly or was it a nightmare?
Take Ofcom's online survey to tell it about your experience, and feel free to tell us below.
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This was not a change of supplier but because I was moving.
Would have been good to know about it on my bill like N power do.
It was a shame because up to then I was very pleased with their service.
Did you give the correct notice ?
Sounds like a cease charge for terminating broadband which BT Openreach make and pass onto your supplier. The supplier then passes this on to you. If you had switched there would have been no cease fee.
A few months ago I cancelled our TV packages with Sky, then a month ago switched our line and broadband.
Today I logged in to check my final bill status with Sky and spot they have done something really underhand, other switchers may want to watch out for this too.
Totally unauthorised Sky have reactivated my Sky+ subscription for ten pound a month and at the same time have applied a ten pound discount to my line rental. So for the bill total there was no change however as I am switching, this has totally complicated things with my final bill and refunds on the final part month for my line rental. Further to this and what I think is the most sneaky part of it is that if this had gone unnoticed I would have still have been paying Sky ten pound a money for the Sky+ service I never asked to be reactivated.
This seems to me like a very shady way of retaining custom and payment when you think you have switched all your services from them. Can't really believe they think it is justified to add a subscription charge to your account just because they have added a discount else where and with out authorisation and information. Can only think this is a tactic to complicate switching, the speed and ease of getting a refund over this only adds to suspicion they know they are doing wrong, normally getting money back out of Sky has always been a task.
I would advise anyone switching to be vigilant over your account and bill to ensure things like this are picked up.
OK, rant over - sorry folks, but perhaps I'll sleep better now and perhaps I'll update this thread when I get the last bills.
Mum placed an order to join, over the phone. Never had any terms & conditions issued.
Wanted service (broadband) for when she came out of hospital from a life saving operation.
Cutting long story short internet never worked! After a few weeks of trying wrote to cancel, due to failure to provide the service. Plusnet abusive and threatening (she is also a pensioner).
I tried, all ways, and was polite to them. Got nothing but blocks, arrogance and abuse!
Told - you will "like this one": no guarantee of getting a quality of service (understand that one), but also no guarantee of getting any service at all - for the money you pay!!!
No way out of contract.
Withdrew the cancellation, which they accepted. Then cut of whole service anyway!!
Expect, now, they will want paying the full amount for rest of 18 months - for providing nothing!
Ofcom no help as have to have a 'deadlock code' - which Plusnet refuse to provide.
Just don't go to them!!!
My 70 year old mother in law was with Talk Talk. She moved to a house close to us where we can look after her. She was out of contract at her old house so signed up for a new TT contract to start the day she moved in. Instead of visiting to set everything up when she moved in as they said they would, TT did a "remote visit" = nothing. So nothing worked no TV, broadband etc, We phoned to complain and they agreed to send an engineer. 4 days later a BT engineer arrived but said any work done would be charged to us via TT so we sent him away.
TT refused to send a TT engineer to get their services up and running. A 70 year old lady is surely not expected to lay new wiring?. We cancelled the contract and Virgin came in 3 days later and got everything installed and working , free of charge.
TT wanted 30 days notice to cancel the contract which we refused as no service had been provided.
That was 5 months ago. Their demand is up to £600.They have notified that court action and credit rating marks will be applied. They will not discuss the case as they have passed it to an agency.The agency have been waiting for over a month for TT to respond.
I have complained to OFCOM but they do not get involved with specific cases.
I cannot believe they can be allowed to behave like this. Help !