Anomalous wrote: »
Been with Sky 12 months.
I was only paying £89 for 3 boxes, full package, unlimited phone/broadband, HD.
I didn't realise the deal was only for 12 months. When I asked why my bill was over £120, they said the discount ended.
I asked why they didn't tell me and they said I opted out of marketing. CHEAP TRICK.
I said to cancel and they offered me the lot for £105.
I was wondering if I cancelled, how long before I can reverse it?
Do they still ring you after a week or so after cancelling with a better offer?
I'm only at this property for another 6 months, so can't switch...
Steven5645 wrote: »
I contacted sky regarding last price increase selected option to leave sky and told call handler I wanted to leave sky without any other haggling or effort on my part I was given a 33% discount for 5 YEARS if I took out another 12 month contract I said I was worried I case my sky box failed and they included free repairs within the 12 month contract I don't think I have ever paid the full price I have always been on some sort of deal but must say this is the best I have had I am also running 2 YEARS free broadband 😀😀😀😀😀.
Pitlanepiglet wrote: »
The confirmation came through while i was still on the phone arranging the engineer and it was a 10 month deal which hadn't been mentioned before. I queried this and the advisor said I could phone and renew it at the same cost in 9 months - I said I thought that was unlikely as I'd still be in contract, he assured me it would be the case or I could cancel as the contract would be void.
Be very cautious in dealing with Sky at the moment, the information I was given was absolutely incorrect despite me raising very direct questions.
jem16 wrote: »
All of Sky's offers via cancellations are for 10 months ( or less ) with a 12 months contract. Many are being told just to ring at the end of the 10 months and get the discounts renewed. I really can't see this myself as you are tied into a 12 months contract but many are taking it.
Personally I would never accept any offer like that. You are always advised to actually cancel as you will then get the Win Back team offering discounts for the full 12 months, usually with no contract unless HD or multiroom is involved.
Hopefully you'll get somewhere.
Pitlanepiglet wrote: »
How would I know the offer was for 10 months unless the advisor tells me? They have to give the relevant detail or they are misleading people.
The call is really clear because I asked very specific questions and was given clear answers. I also have full timed and dated notes. If they can't find the call then the ombudsman will have to decide who they prefer to believe.
It's interesting that they they appear to be suggesting people that they can reinstate deals after 10 months - unless it's a change of policy for Sky then it sounds like a corporate intent to mislead....
...claim council tax rebates from Ofgem
Share your photos in this thread
Slightly blemished shoes at low prices