Haggling with BT via internet chat?

edited 30 November -1 at 1:00AM in Broadband & Internet Access
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WolffWolff Forumite
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edited 30 November -1 at 1:00AM in Broadband & Internet Access
I'm looking to cut the price of my broadband package, but I'm useless at speaking on the phone. Has anyone been able to haggle with BT via their live internet chat service?

Also, I'm looking for some general advice about haggling. I notice they have some juicy £75 Sainsbury's vouchers for the package I'm currently on, is there any way to haggle them into the deal, or do they purely reserve them for new customers?
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Replies

  • joe134joe134 Forumite
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    Wolff wrote: »
    I'm looking to cut the price of my broadband package, but I'm useless at speaking on the phone. Has anyone been able to haggle with BT via their live internet chat service?

    Also, I'm looking for some general advice about haggling. I notice they have some juicy £75 Sainsbury's vouchers for the package I'm currently on, is there any way to haggle them into the deal, or do they purely reserve them for new customers?
    new customers only.
  • jem16jem16 Forumite
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    Wolff wrote: »
    Also, I'm looking for some general advice about haggling. I notice they have some juicy £75 Sainsbury's vouchers for the package I'm currently on, is there any way to haggle them into the deal, or do they purely reserve them for new customers?

    As always these offers are meant to be for new customers. However some posters on here have said that they managed to get a voucher as part of a retention deal although they've had to chase for it afterwards.

    Best way to go about haggling is to have details of deals available from other providers and your current provider as you then have something to work on.
  • joe134joe134 Forumite
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    jem16 wrote: »
    As always these offers are meant to be for new customers. However some posters on here have said that they managed to get a voucher as part of a retention deal although they've had to chase for it afterwards.

    Best way to go about haggling is to have details of deals available from other providers and your current provider as you then have something to work on.
    I see sky have increased the m/s voucher to £75, the deal ends tomorrow my ,Grandson is off till then, he is going to see what he can get me, so tempted to phone tt, toaday, and see if they can match sky, or just move, taking this offer, via cashback site.?
    bite the bullet;;Fed up humming and harring.
    2 things of concern.
    sky not being llu, so speed, getting 14,mbs with tt.Do they use Bt gear?
    taking my number with me.
    Don I cancel then take offer, or vice versa? 3
  • jem16jem16 Forumite
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    joe134 wrote: »
    sky not being llu, so speed, getting 14,mbs with tt.Do they use Bt gear?

    As I've said before Sky is LLU provided it's in your exchange which you told me they were. So you will more than likely get the same speed. They will give you an estimate on sign up once you put your number in.
    taking my number with me.

    It shouldn't be a problem, especially as you said it was originally a BT phone number. Just make sure to enter your number and postcode when it asks as it will check what you're able to get before you finally confirm the order.
    Don I cancel then take offer, or vice versa? 3

    You sign up for Sky and let them handle the transfer. Do not cancel with TalkTalk as that can cause problems and would probably lose your number.
  • edited 28 October 2015 at 11:45AM
    joe134joe134 Forumite
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    edited 28 October 2015 at 11:45AM
    jem16 wrote: »
    As I've said before Sky is LLU provided it's in your exchange which you told me they were. So you will more than likely get the same speed. They will give you an estimate on sign up once you put your number in.



    It shouldn't be a problem, especially as you said it was originally a BT phone number. Just make sure to enter your number and postcode when it asks as it will check what you're able to get before you finally confirm the order.



    You sign up for Sky and let them handle the transfer. Do not cancel with TalkTalk as that can cause problems and would probably lose your number.
    Hi jem, bit the bullet and phoned TT at .Preston, good person , good chat.
    Re-signed new contract for 18 months @ £7.50 pm, same as old contract.unlimited BB, anytime calls , and Mobs.+ LR @ £16pm, ( upfront)=£23.50 pm.
    Stay put.
    I think the Hacking did me a favour.
    Moving to Sky was my option, which I told him, so he matched it, or beat it really, but, no vouchers.
    I'm happy.Thanks for all your help, much appreciated.:beer:
  • jem16jem16 Forumite
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    joe134 wrote: »
    Re-signed new contract for 18 months @ £7.50 pm, same as old contract.unlimited BB, anytime calls , and Mobs.

    Plus Line rental?
    I'm happy.Thanks for all your help, much appreciated.:beer:

    Glad you're finally sorted now.
  • joe134joe134 Forumite
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    jem16 wrote: »
    Plus Line rental?



    Glad you're finally sorted now.
    Yep, Happy with staying put. LR £16pm, upfront,£191, sky don't do that.
    Happy I haven't the agro of moving. He said a lot are.
    I didn't really need to haggle. :)
  • jem16jem16 Forumite
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    joe134 wrote: »
    LR £16pm, upfront,£191, sky don't do that.

    £16pm OR upfront of £191 - is that upfront over 12 months? If so it's only £1 saving. I'm sure you can't mean that.

    No Sky dropped their LRS.
    Happy I haven't the agro of moving. He said a lot are.

    I expect they are. 3 hacks in a year is not good.
  • edited 28 October 2015 at 12:58PM
    joe134joe134 Forumite
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    edited 28 October 2015 at 12:58PM
    jem16 wrote: »
    £16pm OR upfront of £191 - is that upfront over 12 months? If so it's only £1 saving. I'm sure you can't mean that.

    No Sky dropped their LRS.



    I expect they are. 3 hacks in a year is not good.
    Hi,yes , It's £191 upfront for the year = £16 per month.as against £17.40 for Sky, from Dec.
    Last year I paid £172.upfront.
    Not a massive saving now for upfront paying, but £1.40 pm is some thing.
    I think all 4 big boys are £17+pm
    Hardly seems worth paying upfront now.
    AVERAGE OUT-OF-CONTRACT MONTHLY BILL FOR NON-FIBRE BROADBAND AND LANDLINE
    Provider Oct 2011 Oct 2015 Hike
    £
    %
    Plusnet £17.75 £26.39 £8.64 49
    EE £18.48 £26.98 £8.50 46
    Sky £22.25 £27.40 £5.15 23
    BT £20.30 £25.20 £4.90 24
    TalkTalk £27.90 £30.99 £3.09 11
    Average £21.33 £27.39 £6.06 28
    Source: uSwitch.com


    Read more: http://www.thisismoney.co.uk/money/bills/article-3292019/The-price-not-switching-Loyal-broadband-home-phone-customers-bills-leap-103-just-four-years.html#ixzz3prYdXNo4
    Follow us: @MailOnline on Twitter | DailyMail on Facebook
  • jem16jem16 Forumite
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    joe134 wrote: »
    Hi,yes , It's £191 upfront for the year = £16 per month.as against £17.40 for Sky, from Dec.

    No what I was meaning was what is the cost per month for TalkTalk line rental if you don't pay upfront.

    Hardly seems worth paying upfront now.

    No it isn't and I wouldn't bother with it now as it just ties you in with very little saving. BT and PlusNet also lowered the saving.

    Virgin is the only one with a decent saving still but that may change.

    Anyway - sorry OP for hijacking your thread.
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