Catriona_P wrote: »
I sold my house in May and on providing final meter readings to Co-op was told a final bill would be sent shortly. It wasn't and when I logged into the (stupid, slow, poorly thought out) online system I was in credit by a few hundred pounds. Havn't heard anything from Co-op for ages so logged in again recently to find I'm apparently owe them several hundred pounds (with no way of checking current or previous bills) and they still havn't been in touch. My emails to them have gone un-answered. Total shambles.
tracy6697 wrote: »
Applied to switch away from Co-op on Sat 1st and got a letter trying to stop me on Thurs 6th. It's amazing how quickly this has happened when everything else from them is done slowly, if at all.
The letter also mentioned that there would be an exit penalty as I am moving early. I find this disgusting when they haven't provided the service I was promised such as quarterly billing as I haven't been billed at all. Has anyone managed to successfully get the fee waived?
Mojisola wrote: »
I've had three emails ignored - does that count?
Darkgreenie wrote: »
I've had a refund today. I found that the best way to communicate with them is via their Twitter account.
simont wrote: »
First of all, and most seriously, they will email your password to you in plain text.
bellandbottle wrote: »
Simon, I also had my password sent to me in plain text, but have now changed it. I am in IT and could not quite believe it.
I am waiting for everything to stabilise, and then I too will be off.
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