daz73 wrote: »
I must be behind the times, I thought most of the cheap PAYG top-ups expired after so many days.
daz73 wrote: »
According to an email I got about the closure, Timico only bought them a month ago. Either they didn't do their homework very well or are just stripping out the assets they want.
The current service is on EE, the email suggested I migrate to their "business strength" service on O2 - they really don't understand the customer base if they are serious about that.
I signed up with them to get an almost-everlasting SIM for my young son's cheap "emergency phone" which he takes to football training. Anyone know of a network that does similar SIM-only line-rental-free deal?
Emailed them asking for a refund, not expecting one though.
virgo17 wrote: »
Top ups do not expire. However, the top up credit may be lost if a chargeable event does not occur within the networks defined time period. Some networks allow an incoming event to meet this criteria and apparently 3's 321 PAYG does not need it at all.
If within a 6 month period you have not (i) activated a Pay As You Go Voucher on your account or (ii) made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you
Silk wrote: »
Yes they still need it, it's in th T&C's ....
S_t_e_v_e wrote: »
The email I just got with my PAC codes said:
"after the Coms Mobile service is closed on 31st August we will publish details of how to apply to Timico for any outstanding balance to be credited back to you."
So maybe they have changed their minds.
Coms Mobile and Family Mobile Support
Wed 08/07/2015 00:06
Unfortunately, we are unable to refund any unused credit - any credit must be used before porting your number away.
Apologies for the inconvenience.
redux wrote: »
MSE is saying that Timico initially refused to rerund unusee credit, but Im not sure this is entirely correct.
When I spoke to Timico, there was no point blank refusal to refund. I was told to contact Coms by phone (phone has been busy, unsurprisingly) or email, and it would be considered, and see what happened. It sounds like they've moved to a decision since then.
Account was closed due to a misreading
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