CM66 wrote: »
I just don't understand what benefit you would gain from booking Ryanair flights through Opodo and not directly? Have i missed something?
But annoying for you either way!
firefox1956 wrote: »
I was wondering the same myself !!
But thought I was being a bit thick!!!
irfenton wrote: »
Barclays were really helpful (5* service - the advisors were brilliant!) and are sending out a chargeback form. Trading Standards said they would investigate this & complaints of DCC directly on the Ryanair web site if more people came forward with similar complaints. The CAA said they would step in if no joy from Ryanair Customer Services. Both Trading Standards & CAA stated that in the first case I need to formally write to Ryanair. I'm sure when I write to Ryanair they will simply state that Opodo have quoted the wrong price & I guess that's where it gets tricky. I'll let you know how it pans out.
MikeR71 wrote: »
They immediately refunded me the £25 and said they would reclaim it from Ryan Air.
irfenton wrote: »
Same here Mike - Ryanair sent me a standard response about how they worked there price out in Euros so Barclays are refunding the £20 and reclaiming from Ryanair but are holding off until after my flights
Just a quick note - in hindsight I wouldn't book through a third party again but as already mentioned, the flight comparison sites take you through Opodo. Right through the booking process it was about £50 cheaper than direct with Ryanair - until you get to the last page when they add their fee! However, it still ended up appearing £10 cheaper so I just continued with the booking). Before people start saying it can't be cheaper than Ryanair direct I've worked out how it's done and hence the reason for both Mike's and my post. So here goes:
If you book direct through Ryanair by default you opt to pay for the return flight in Sterling. If you do this you pay an extortionate exchange rate (the old Ryanair DCC rip-off trick). If you untick the box you pay the return flight in Euros and your bank does the conversion and you'll save £10ish per £200 of flights.
When you book through Opodo they are pricing the flights based on the return flight being paid in Euros not Sterling. So comparing the prices Opodo is on-screen slightly cheaper. The problem is, when the flight goes through from Opodo to Ryanair - Ryanair are switching the transaction from Euros to 'Pay in Sterling' so that they can cash in on their extortionate exchange rate and hence why me & Mike both were overcharged by £20ish. So for those arguing the fault is with Opodo you're wrong - the fault is entirely with Ryanair. They are invoking the 'Pay in Sterling' for the return flight without authorisation.
tomtontom wrote: »
As you are booking with Opodo, it is for them to quote you the correct price. It is a failure in their booking system that does not mirror Ryanair's system - hence Opodo is at fault. You can't pass fault to a party that did not give you the quote in the first place.
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