zombi wrote: »
Here's a brief sum-up of my situation:1) Had no communication initially to say 2 of my 3 loans had been sold to Erudio. Received deferral confirmation from SLC dated March 2014 (the first time I noticed Erudio's name against my loans).2) Erudio took TWO payments from my account while I was in deferral (they only admitted to one, I had to get the bank to refund the second under a Direct Debit Indemnity Claim - they also instructed me to cancel my direct debit, which I did).I emailed an official letter of complaint at this point, which I received an acknowledgement by post from Erudioin MAYstating they'd get back to me within 8 weeks.3) I then received the letter stating that they'd messed up my interest and would not be charging it again until January.4) Received my statement in from Erudio in September which clearly states that I have NO arrears.5) Received the remedy of account letter yesterday dated December with a notice of sums in arrears dated MAY stating that I am in arrears to the tune of £200ish as of May.I am contacting the Ombudsman today
I am so, so sick of this.
anna2007 wrote: »
"We understand you are dissatisfied the 'First Loan Payment Date (from SLC to you)' stated in your annual statement is incorrect. We can confirm this error was the result of not receiving this information from SLC during the migration of your loan account details. We hope you will understand we are unable to comment on the sequence of events that led to us not receiving this information whilst your account was being administered by SLC. Consequently the date stated in your Erudio annual statement for this section, xx/xx/xxxx, is the date your loan account was established. We are sorry for any confusion this may have caused you, however we can confirm this error has no detriment to you or the way your loan account has been administered by Erudio".
50,000 one-way tickets available
Plus what we already know
Including free DC comics