MSE News: The CPP redress scheme was a failure

Former_MSE_Paloma · 10 October 2014 at 3:15PM

MoneySavingExpert.com is urging the FCA to allow victims of CPP mis-selling to reclaim their cash again

Read the full story:

The CPP redress scheme was a failure as £850m went unclaimed

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

MINION40 · 10 October 2014 at 5:31PM

I sent my form back in plenty of time, but had to amend the address on it as I had moved since receiving it. I have heard nothing back. Has anyone else experienced this ?

JuicyJesus · 10 October 2014 at 5:49PM

Right, so it's CPP's fault that their name happens to look a bit like "PPI" if you squint a bit, is it?

And it's CPP's fault that their letter offering redress is not easily told apart from many others from ambulance chasing scam companies also offering redress, all of whom use amongst them the claims CPP could use to underscore the genuine nature of their mailing ("endorsed by the regulator" etc) is it?

People were sent a direct mailing on CPP headed paper, and some people ignored it. What were they supposed to do, change their name? Use magic words to distinguish themselves from other letters offering redress? Take out TV and press advertising that would be as indistinguishable from the scam companies' marketing as well?

Sorry, the claim period was open for six months, and everyone was notified. If you didn't claim in that period, that is nobody's fault but your own. Take some responsibility.

jo-bo · 10 October 2014 at 10:04PM

JuicyJesus wrote: »

Right, so it's CPP's fault that their name happens to look a bit like "PPI" if you squint a bit, is it?

And it's CPP's fault that their letter offering redress is not easily told apart from many others from ambulance chasing scam companies also offering redress, all of whom use amongst them the claims CPP could use to underscore the genuine nature of their mailing ("endorsed by the regulator" etc) is it?

People were sent a direct mailing on CPP headed paper, and some people ignored it. What were they supposed to do, change their name? Use magic words to distinguish themselves from other letters offering redress? Take out TV and press advertising that would be as indistinguishable from the scam companies' marketing as well?

Sorry, the claim period was open for six months, and everyone was notified. If you didn't claim in that period, that is nobody's fault but your own. Take some responsibility.

Well said, was thinking the same thing myself. Too many people look for the "get out of being stupid clause".

elly68 · 11 October 2014 at 10:50AM

We got ours i posted day before closure date £226 in the bank

Kingschula · 11 October 2014 at 11:11AM

Just received letter from CPP to say that I had missed the deadline even though I posted it on the 27th August - damn sure that they received it on time but what can I do now?? It took them over a week to send me a replacement form and I sent it back the same day, but they still say I am not entitled for a review. Am so angry about the whole process.

mrbobsy · 13 October 2014 at 2:12PM

Kingschula wrote: »

Just received letter from CPP to say that I had missed the deadline even though I posted it on the 27th August - damn sure that they received it on time but what can I do now?? It took them over a week to send me a replacement form and I sent it back the same day, but they still say I am not entitled for a review. Am so angry about the whole process.

When did you originally receive the form?

tillersville · 13 October 2014 at 4:00PM

Kingschula, the exact same thing happened to me, said not received until 4/9/2014. Form completed day it arrived here and posted... Fuming!

ChopperST · 14 October 2014 at 3:59PM

My wife received a letter from them and it was completely clear what to do from the letter. Another non story from MSE.

mum2one · 14 October 2014 at 4:04PM

a big thank you from me I got a cheque for £275 very well times, I dint return my letter till the last week in August

Melaniep101 · 15 October 2014 at 12:37PM

Posted ours back in July and heard nothing! Nobody manning the telephones now either...

MSE Forum

MSE News: The CPP redress scheme was a failure

Replies

Student loan interest rates to rise from Sep

Ask An Expert: Rewind

Top theatre lotteries