Phones 4U collapses into administration

BJV · 15 September 2014 at 9:48AM

I was looking for a new iphone6 plus on Friday night and their deal was good. I almost got it but was running late so was going to get it this week. So pleased I didn't but they where advertising as late as Friday. So not sure how pre-planned it was and normally cutting off advertising would be the first thing to go.

So sorry for the staff no one wants to find themselves out of a job.

Former_MSE_Andrea · 15 September 2014 at 10:39AM

Hi everyone

Keep an eye on our news story, which the team will be updating regularly as they get more info. You can also ask questions on the #MSEphones4u twitter hashtag.

Edit: just seen browntoa's fab post earlier - thank you for flagging it up!

LeeUK · 15 September 2014 at 10:48AM

I love how they are currently using 0844 premium rate numbers for customer services on Phones4u/Dialaphone websites, I thought it was now illegal to use such numbers for customer services?

Former_MSE_Helen · 15 September 2014 at 10:50AM

Phones 4u is to go into administration after network operator EE joined Vodafone in cutting ties with the retailer...

Read the full story:

Phones 4u administration: Phones 4u administration: Full Q&A on your rights

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

savemoney · 15 September 2014 at 10:51AM

Interesting this article. Its possible according to the article the owners a private equity company could be to blame

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/11096384/Vodafone-blasts-Phones-4U-management-over-chains-collapse.html

Aquamania · 15 September 2014 at 11:44AM

^^^

Thank you.

I thought there must be more to this story than we were being told. I first heard about it on the BBC this morning. They were saying the network operators had spent £millions on their own stores which they only wanted to sell through in future, hence why Phones4U were not having their contracts renewed.

But that begged the question as to how other intermediary sellers, whether in bricks & mortar form or online, are able to continue.

Sounds like the real truth is beginning to emerge about Phones4U.

jppilot · 15 September 2014 at 11:49AM

Hi everyone,

I've just upgraded over the weekend with Phones4U, paid £79 for the handset and it was an upgrade with Vodafone.

I've just spoken to Vodafone and they have confirmed that the upgrade will be cancelled so I'm free to order again. Will just have to wait for the refund from Phones4U to arrive.

Regards,

JP

bendonagasaki · 15 September 2014 at 11:52AM

I returned ann item back in beginning of August.I am waiting for a refund of £149.99 and after a few phone calls was promised it on 12th September.Didnt come so now I guess I can forget about it.How long should I wait before contacting barclaycard to try and get the refund through them.Many thanks for any answers

glentoran99 · 15 September 2014 at 12:16PM

says on this link

Again, these policies will be honoured. Anyone who needs to make a claim if, for example, their phone has been stolen will still be able to do so, with staff still available to take these calls on 0844 8710535

http://www.bbc.co.uk/news/29201191

but ill not be happy continuing to pay and have cancelled the direct debit before it comes out this month

knitnut · 15 September 2014 at 12:24PM

Does anyone use Life mobile? It is phones4u's own network. I am currently with them (1 year contract) and so is my son. How will that affect us? (I have no luck with mobile phones. First it was ovivo, then vectone and now Life)

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Phones 4U collapses into administration

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