I'm £78.30 out of pocket!!!

edited 30 November -1 at 1:00AM in Public Transport & Cycling
6 replies 1.8K views
GlitterQueen_2GlitterQueen_2 Forumite
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edited 30 November -1 at 1:00AM in Public Transport & Cycling
In a nutshell, I had to catch a train this morning from my local station. There are only 2 platforms. I was waiting (on the platform indicated for direction of travel I wanted ) at 5.40 am for a train that was to leave at 5.53 am. 6.00 am no train. Station staff arrive. I enquire to be told that the train departed from the other platform (which shows travel in the opposite direction of where I wanted to go). The ticket was booked online. No platform information is provided online. There are no notices in the station to indicate that trains to my destination leave from a different platform before 6.00am. Now, because of resulting missed connections / appointments I am £78.30 out of pocket. National rail website T+C's basically say tough !!!! if info provided is not accurate. Does anyone have any suggestions who else I can approach to complain about this and try to recoup some losses? Any suggestions gratefully received.


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