Also requested a manager over the phone on Friday but "none were available". One was supposed to call me back that day - I am still waiting.
I'd be tempted to raise your complaint with the man at the top. If you Google 'CEO email' you'll find a website that lists the CEO's name and email address.
It will probably be passed on to someone in his office to sort out, but at least you'll see things move!
Looking currently at an elderly relative's phone options.
BT are looking for a yearly £159.84 (£13.32 pm) Line Rental Saver - a lot cheaper than paying monthly. For that she's currently getting inclusive evening and weekend calls (not sure why the evening calls are included - possibly a 'deal' agreed last year).
Switching to the Post Office would cost £120 line rental for the year (£10 pm) with another £1.25 pm for evening/weekend calls. Free caller display, too (£1.75 pm with BT unless you agree to a 12 month contract).
So the Post Office option looks to be around £2 pm cheaper, plus £25 cashback they're offering.
Any other suggestions or comments would be appreciated.
Looking currently at an elderly relative's phone options.
BT are looking for a yearly £159.84 (£13.32 pm) Line Rental Saver - a lot cheaper than paying monthly. For that she's currently getting inclusive evening and weekend calls (not sure why the evening calls are included - possibly a 'deal' agreed last year).
Switching to the Post Office would cost £120 line rental for the year (£10 pm) with another £1.25 pm for evening/weekend calls. Free caller display, too (£1.75 pm with BT unless you agree to a 12 month contract).
So the Post Office option looks to be around £2 pm cheaper, plus £25 cashback they're offering.
Any other suggestions or comments would be appreciated.
At the moment, my Mother-in-Law has her phone with Southern Electric (who she has her electric & gas with too), on their 'Talk Anytime' package, and I'm trying to get her a better deal.
According to the Southern Electric website (included in the link below), the 'Talk Anytime' package costs £5.99, plus £14.49 line rental, whereas in her contract booklet the package price is shown as £16.99 (which doesn't say if it includes line rental), and on another page line rental charge is stated as £11.75 (doesn't say whether any of these costs include VAT or not). Wearing my cynical hat, it would seem like it is designed to confuse so you can't pinpoint exactly what you are meant to be paying.
I've looked at her last bill (November '13 to February '14), which is not the easiest thing to get your head around, the package came to £52.18, plus £7.64 for caller ID, plus £10.73 call charges. Add VAT to that lot and the total is £84.66 for three months. Average monthly charge works out to £28.22.
The only call charges that appear on her bill are to mobiles or premium rate numbers (she does a bit of telly-shopping), and none of the 'included' calls are itemised, which makes it all really hard to compare like-for-like, when trying to work out how much she can save.
Also trying to work out what sort of package would suit her phone usage. She is retired and home most days, so cheaper evening and weekend calls aren't exactly beneficial. She only really calls my wife (her daughter) and her mother, both at least once a day, both on landlines.
I'm just trying to lay out all the information, so I can get a clearer picture of what she needs and can save. I'm edging towards the Post Office Home Phone package. Anyone got any better ideas?
I have a similar deal with SKY, which is cheaper than that. This only works if you are getting SKY TV as well. But I believe The Post Office is currently the best deal for line rental and calls package. Line rental is often cheaper if you a pay a year in advance. I would not touch Primus.
Replies
It will probably be passed on to someone in his office to sort out, but at least you'll see things move!
Actually copying and pasting yours and my posts from this site into an email to them seemed to generate a rapid response (funnily enough!)
BT are looking for a yearly £159.84 (£13.32 pm) Line Rental Saver - a lot cheaper than paying monthly. For that she's currently getting inclusive evening and weekend calls (not sure why the evening calls are included - possibly a 'deal' agreed last year).
Switching to the Post Office would cost £120 line rental for the year (£10 pm) with another £1.25 pm for evening/weekend calls. Free caller display, too (£1.75 pm with BT unless you agree to a 12 month contract).
So the Post Office option looks to be around £2 pm cheaper, plus £25 cashback they're offering.
Any other suggestions or comments would be appreciated.
This sounds like a good deal for your relative, but I would also check out what their customer service is like if things go wrong.
Good luck.
Thanks. Final deal done was:
£159.84 (£13.32 pm) Line Rental Saver
Inclusive evening and weekend calls
Free caller display
£3pm for anytime inclusive calls offered but not taken
Post Office would have been cheaper, but she's reluctant (God knows why) to switch from BT. Must be an age thing!
According to the Southern Electric website (included in the link below), the 'Talk Anytime' package costs £5.99, plus £14.49 line rental, whereas in her contract booklet the package price is shown as £16.99 (which doesn't say if it includes line rental), and on another page line rental charge is stated as £11.75 (doesn't say whether any of these costs include VAT or not). Wearing my cynical hat, it would seem like it is designed to confuse so you can't pinpoint exactly what you are meant to be paying.
I've looked at her last bill (November '13 to February '14), which is not the easiest thing to get your head around, the package came to £52.18, plus £7.64 for caller ID, plus £10.73 call charges. Add VAT to that lot and the total is £84.66 for three months. Average monthly charge works out to £28.22.
The only call charges that appear on her bill are to mobiles or premium rate numbers (she does a bit of telly-shopping), and none of the 'included' calls are itemised, which makes it all really hard to compare like-for-like, when trying to work out how much she can save.
Also trying to work out what sort of package would suit her phone usage. She is retired and home most days, so cheaper evening and weekend calls aren't exactly beneficial. She only really calls my wife (her daughter) and her mother, both at least once a day, both on landlines.
I'm just trying to lay out all the information, so I can get a clearer picture of what she needs and can save. I'm edging towards the Post Office Home Phone package. Anyone got any better ideas?
Southern Electric Packages:
http://www.southern-electric.co.uk/uploadedFiles/CoreMarketingSites/Assets/Documents/TalkAndBroadbandPriceTableFebruary2013.pdf
http://www.thephone.coop/home/phone-only/#/rental_charges
It is confusing !
It is written on the website:
*Inclusive 01, 02,03, 0845 and 0870 and Phone Co-op mobile calls on the Evening and Weekend and Anytime tariffs are free for the first 60 minutes.
Tariff list also shows ZERO : http://www.thephone.coop/media/17242/residential_rates.pdf
Or Am I looking at wrong thing then?