List of companies that use Yodel

KxMx · 18 May 2014 at 9:31PM

I had that with Yodel and Amazon.
Parcel out for delivery on the tuesday, 10pm the driver lied on tracking and said delivery attempted/card left.
Contacted Amazon who instructed Yodel to deliver as a priority.
It came Wednesday at 5:20pm.

phona · 18 May 2014 at 11:47PM

I ordered online from Dunelm Mill and they used Yodel. The order tracking said they had attempted delivery but I was in all day (working from home) so no idea where they tried to deliver! I phoned up and was asked for directions and gave them in great detail. The next day they, apparently, tried to re-deliver but once again got lost. In the end I gave up and let them return to sender. I got a refund really quickly - this is probably the best way to send a message to the retailers.

Virgin Mobile also used Yodel to send me a replacement sim card. They found me ok this time so it seems to have an element of luck to it.

pmduk · 19 May 2014 at 8:34AM

I had problems with The Book People who used Yodel. I won't order from them anymore

Chrissec · 19 May 2014 at 4:15PM

SJ_Jones wrote: »

From what company?

It was from Very

deal_deal · 21 May 2014 at 11:13AM

hi, new to this ,
i need to post parcel to spain, i have been reading horror stories , so just dont know who to use , and do i have to fill in any forms for customs ,not done it before so need someone who knows what to do to advise me ,
thanks

Ransoman · 21 May 2014 at 12:43PM

Nespresso use Yodel, If you order less than 200 capsules you have to pay £5 for the privalige too.

Not sure if it has been mentioned already, Eurocarparts use them too.

Catriona_P · 21 May 2014 at 12:46PM

Asos use Yodel. I ordered a birthday present for someone a while back which went mysteriously missing for days and then magically reappeared.

The Asos Facebook page is full of people complaining about missing parcels.

jaybeetoo · 21 May 2014 at 7:05PM

Ransoman wrote: »

Nespresso use Yodel, If you order less than 200 capsules you have to pay £5 for the privalige too.

I've stopped sending the pods back for recycling because they use Yodel to collect them. I got fed up of seeing the recycle bag by my front door for days because Yodel hadn't collected it.

Nile · 21 May 2014 at 8:49PM

Thanks to SJ_Jones for starting this useful thread.

As a victim of an incompetent Yodel delivery driver, I hope this thread features high on the search list when people google 'Yodel'.

I sent off a stinging email to a company on the list, to complain about the Yodel delivery problems I'd suffered. I demanded a refund of the delivery charge...............and it was refunded without quibble.

Here is what I'd like to see happen if a customer suffers inept delivery service from Yodel:

1 Customer emails supplier company and demands a refund of delivery charge.
2 Customer receives a refund without quibble.
3 Customer emails supplier company to advise that they will not purchase goods from them again, until they stop using Yodel.
4 Customer posts on MSE to name and shame.
5 The listed companies in post #1 read this thread and realise that they are losing business..............because they use Yodel for their deliveries.
6 Yodel train their employees and improve their performance and customer service............and if they can't be bothered, they go out of business.

Ransoman · 22 May 2014 at 2:55PM

Nile wrote: »

Thanks to SJ_Jones for starting this useful thread.

As a victim of an incompetent Yodel delivery driver, I hope this thread features high on the search list when people google 'Yodel'.

I sent off a stinging email to a company on the list, to complain about the Yodel delivery problems I'd suffered. I demanded a refund of the delivery charge...............and it was refunded without quibble.

Here is what I'd like to see happen if a customer suffers inept delivery service from Yodel:

1 Customer emails supplier company and demands a refund of delivery charge.
2 Customer receives a refund without quibble.
3 Customer emails supplier company to advise that they will not purchase goods from them again, until they stop using Yodel.
4 Customer posts on MSE to name and shame.
5 The listed companies in post #1 read this thread and realise that they are losing business..............because they use Yodel for their deliveries.
6 Yodel train their employees and improve their performance and customer service............and if they can't be bothered, they go out of business.

I have had amazon refund delivery charges a few times because of Yodel muck-ups. I have since asked them to ensure that any goods I order are not dispatched by them.

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List of companies that use Yodel

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