usernamebt wrote: »
Why are BT Customers so rude and ignorant to BT call centre workers??
barncopxx wrote: »
The answer to these problems is so simple. Get rid of the robbing 0844/0871/0845/0870 numbers and the long waits and queues that go with them including press 1 for this, 2 for that, 3 for the other etc, stupid music to listen to whilst waiting and starting to get angry as you think of how much this call is already costing you before you even get to speak to someone. Bring back a straight forward 01*** ****** number. A human being picking up at the other end, no language barriers, know the job they are doing so therefore able to understand what the customer needs. I am sure that the customer has no intention of being rude to the call centre advisor, it is a mixture of all the above frustrations that they have to encounter which leads to having a pop at the advisor. The advisor has to take the stick as to the customer they are the voice of the company, the big wigs who bring in all the above frustrating procedures do not have to get involved in any of this. BT is definitely amongst the worst if not THE worst and I along with many others will never go back with them again. Until things change we are where we are, so for the call centre advisor nothing will change.
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