Trying to leave BT Basic
in Phones & TV
3 replies 1.1K views
I'm currently with BT Basic for my landline but I have broadband with another supplier - my employer. I've just got word that I can get a special deal from my employer if I switch my phone to them as well. I have been told however that I cannot be swapped as long as I am on the BT Basic, and that I must change to another BT package before I can be swapped over. Having contacted BT, I have been told that this is not the case - my new supplier should be able to take the BT Basic line from them, and that if I do take a new package, it will bind me into a contract - something I obviously don't want. Where do I go from here ?
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