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This MAY be useful, but on the other hand......

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This MAY be useful, but on the other hand......

edited 30 November -1 at 1:00AM in Mobiles
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Legacy_userLegacy_user
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edited 30 November -1 at 1:00AM in Mobiles
I may be giving half a story. Whatever, I'll tell you what I learned today in the hopes that someone will confirm and explain if neccessary much better.

My daughter was telling me that her ex, had somehow lost his mobile phone (orange) and that orange would not consider replacing it because he hadn't taken up their insurance. He pleaded with them as he has been with them for many many years. This didn't make any difference. After a cooling off period, he tried again and somehow managed to get to a department that soon discovered he was considering moving FROM orange. This particular customer service person proved to be MORE accommodating, in as much as a new phone was offered, a better tarif agreed and £5 per month cheaper.

So, what do you make of that.

ALSO, my daughter informed me that before you terminate a conversation with any customer services person, ask for their "log on reference number" or their "site code".. With this information, when you return to the company concerned and quote this information, you are directed to the individual you spoke to the first time.

Sunill, does this mean anything to you ?. Maybe it's been posted before, if so, sorry.

Replies

  • gt94sss2gt94sss2 Forumite
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    I may be giving half a story. Whatever, I'll tell you what I learned today in the hopes that someone will confirm and explain if neccessary much better.

    My daughter was telling me that her ex, had somehow lost his mobile phone (orange) and that orange would not consider replacing it because he hadn't taken up their insurance. He pleaded with them as he has been with them for many many years. This didn't make any difference. After a cooling off period, he tried again and somehow managed to get to a department that soon discovered he was considering moving FROM orange. This particular customer service person proved to be MORE accommodating, in as much as a new phone was offered, a better tarif agreed and £5 per month cheaper.

    So, what do you make of that.

    All mobile phone companies have specialist "retention" departments - which you are normally transferred to if you call up and say you want to leave your network/company( once you are out of contract) - they will often offer you special offers/discounts on tariffs and free/cheap upgrades as long as you agree to a new 12 month contract
    ALSO, my daughter informed me that before you terminate a conversation with any customer services person, ask for their "log on reference number" or their "site code".. With this information, when you return to the company concerned and quote this information, you are directed to the individual you spoke to the first time.

    Depending on the converation it may be better to ask in advance - but if you ask for someone's name, team designation and location it makes it a lot easier to track down a particular person if you need too..

    Regards
    Sunil
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