Forum Home» Energy

Add your feedback on energy supplier Scottish Power - Page 9

New Post Advanced Search

Add your feedback on energy supplier Scottish Power

edited 23 October 2014 at 10:26AM in Energy
714 replies 172.5K views
1679111272

Replies

  • I am with Scottish Power and wonder if I can apply for WARM FRONT allowance. Our family income including working tax credit and child tax credit is below the threshold. Does anyone know if interest received on ISA investments, bonds and bank accounts is included as income? Also child benefit which I believe is not included.
  • FrogletFroglet Forumite
    2.6K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭✭
    Well,i have applied as we are under the allowance.I work part time and have interest from savings,hubby also has a small pension only.

    Not yet heard if we are eligible but it does no harm to apply. Go for it!
  • syco1syco1 Forumite
    119 posts
    I would advise everyone not to use Scottish Power. I left them on 1st November because they put my direct debit up twice in under a month - the second time before they had even taken the initial increased payment. I am a very low user due to fuel poverty, and I needed the £100 back for Xmas, but they don't care. They said 4 to 6 weeks, but now that has gone they say they have only just got my final readings from my new supplier (I did supply them myself but they wouldn't accept them). They haven't got round to making up my final bill (4 to 6 week again) and even then they won't refund unless I ring and ask. Merry Christmas to all at Scottish Power !
  • matelodavematelodave Forumite
    5.4K posts
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    I was quite happy with their service, but not happy with the amount of time that it's taking to refund my £100+ credit now that I've left them.
    Credit that we wouldn't have ramped up if they'd not faffed about with the direct debits during the year.
    Never under estimate the power of stupid people in large numbers
  • They don't answer their helplines, or reply to emails. They've owed me over £250 since I left them at the beginning of November. The account is closed, final bill paid, all done online, they just won't send me my money! Seems like they do this to everyone that leaves them, so I will be adding interest charges when I write to their Complaints Director on Monday morning giving him a deadline for sorting it out before I take legal advice!
  • edited 22 December 2013 at 7:37AM
    20102010 Forumite
    4.4K posts
    Tenth Anniversary 1,000 Posts Photogenic I've been Money Tipped!
    ✭✭✭✭
    edited 22 December 2013 at 7:37AM
    finash wrote: »
    I write to their Complaints Director on Monday morning giving him a deadline for sorting it out before I take legal advice!



    https://www.scottishpower.co.uk/support-centre/service-and-standards/complaints/


    Call us on 0800 027 7771
    (Monday to Friday 8am - 7pm, Saturday 8.30am - 1pm) Email us at [EMAIL="customer.services@scottishpower.co.uk"][email protected][/EMAIL]
    Most issues are resolved after investigation by us at this initial stage.
  • only one work needed "Horrendous"
    Hit the Gym HARD!!!
  • Why is everyone so down on Scottish Power? People have problems with all companies at some time. It is how life is. Personally after 14 months with Scottish Power, I have had no problems at all. Long may it last.
  • POLAR_BILL wrote: »
    Why is everyone so down on Scottish Power? People have problems with all companies at some time. It is how life is. Personally after 14 months with Scottish Power, I have had no problems at all. Long may it last.


    Can you not see the contradiction here? Maybe when you have a problem, you'll change your opinion?
  • Blackbeard_of_PerranporthBlackbeard_of_Perranporth Forumite
    7K posts
    Seventh Anniversary 1,000 Posts Photogenic
    ✭✭✭✭
    Yep, we had a problem, and had to miss two payments over the last year or so. Very happy with SP, even when the readins were wrong. one phone call, and it was sorted.

    very happy
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support