Tesco Clubcard fraud - online vouchers stolen

in Consumer Rights
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  • Former_MSE_HelenFormer_MSE_Helen Former MSE
    2.4K Posts
    "Tesco Clubcard users are still reporting stolen vouchers as police investigations into a recent security breach continue..."
    Read the full story:

    Tesco Clubcard: Check accounts now, as fraud reports continue

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  • heatherksheatherks Forumite
    854 Posts
    thanks for the updatebut i noticed it says .. Tesco adds it will reimburse stolen vouchers as quickly as possible and it will ensure anyone who wants to take part in the current Clubcard Exchange, which runs until 2 July, can do so.

    i was told twice i couldn't get my stolen vouchers back till next mailing in August..
    too late to tranfer some of them for the Scottish school holiday which start in a few weeks
  • edited 7 June 2013 at 2:48PM
    gndalphgndalph Forumite
    15 Posts
    Tenth Anniversary 10 Posts Combo Breaker
    edited 7 June 2013 at 2:48PM
    I've only just been alerted to this through a tweet from MSE. About £70 of vouchers have been taken from my account. Tesco were very helpful and said they could see I hadn't used the vouchers myself and would ring me back. I am trying to change my password on my clubcard account but can't see a 'change password' option. Can anyone help please?

    Ignore that, I've found the answer.

    I hope everyone gets reimbursed ok. I only use the rewards by cashing in the vouchers online so I still have actual possession of the 'stolen' ones. In that sense I can prove I haven't used them which makes life easy.

    If the fake name that has been entered on your account matches the name used on other compromised accounts, Tesco would have a hard job insisting you had used them yourself I would imagine.
  • shinkyshonkyshinkyshonky Forumite
    2.8K Posts
    heatherks wrote: »
    did anyone that had their clubcard accounts targeted ..sign up for clicksnap ... teh voucher thefts seem to be from round about the time tesco started to allow you to print your own vouchers out and the cashback companies started to give you money back for giving details of your recepts // store email accounts to clicksnap

    although reports i read last night said tesco were told about how easy it was to bypass their so called security system and get account details last september !!!

    As reported back in August 2012

    The UK's data privacy watchdog is examining the security of Tesco's website after a string of experts highlighted concerns.

    Specialists have criticised the way in which the global supermarket chain stores the passwords of shoppers on Tesco.com.

    One expert told the BBC he had warned Tesco about other serious issues which he has not made public because of their sensitive nature.

    Tesco said its security was "robust".

    http://www.bbc.co.uk/news/technology-19316825
    “When the debate is lost, slander becomes the tool of the loser.” Socrates

    Haters gonna hate
  • Kathy535Kathy535 Forumite
    464 Posts
    Tenth Anniversary 100 Posts Combo Breaker I've been Money Tipped!
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    Is anyone else struggling to change their password on the Tesco website? I've just found my vouchers have been stolen and have tried to change my password but just keep getting a message saying that passwords must be between 6-10 characters long - which my new password is. Frustrating.
  • levis2891levis2891 Forumite
    179 Posts
    just out of curiosity, of those people unfortunate to have their vouchers stolen are you signed up for quidco clicksnap online?

    its just the other day i was asking why they needed your password for your supermarket accounts as no one should ever give out passwords for anything

    now reading your comments i was just wondering if anyone here does any cashback online for supermarkets where they've asked for passwords? (as opposed to instore)
  • hjdhjd Forumite
    1.2K Posts
    Part of the Furniture 1,000 Posts Name Dropper
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    levis2891 wrote: »
    just out of curiosity, of those people unfortunate to have their vouchers stolen are you signed up for quidco clicksnap online?

    its just the other day i was asking why they needed your password for your supermarket accounts as no one should ever give out passwords for anything

    now reading your comments i was just wondering if anyone here does any cashback online for supermarkets where they've asked for passwords? (as opposed to instore)
    I'm not signed up to anything like that.
  • deanosdeanos Forumite
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    no i don't have quidsnap, but i did do the to topcashback thing which i think is similar send in a copy of the receipt is that the same ?
  • levis2891levis2891 Forumite
    179 Posts
    oh ok, well i guess thats good to hear that your details didn't get taken from those sites as most of us use them on here
  • edited 8 June 2013 at 10:04AM
    MoneymashMoneymash Forumite
    510 Posts
    Ninth Anniversary 100 Posts Combo Breaker Debt-free and Proud!
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    edited 8 June 2013 at 10:04AM
    Hi,

    Just checked my Tesco clubcard account and my vouchers are missing, stolen I guess. I will email Tescos as I have yet to receive any communication from them.

    Where do I change my password in the clubcard section?

    Thanks in advance.

    It's ok I have found the section and changed my password.
    Debt-Free day 30th September 2014
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