Tesco Clubcard fraud - online vouchers stolen

Former_MSE_Helen · 7 June 2013 at 9:10AM

"Tesco Clubcard users are still reporting stolen vouchers as police investigations into a recent security breach continue..."

Read the full story:

Tesco Clubcard: Check accounts now, as fraud reports continue

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

heatherks · 7 June 2013 at 2:17PM

thanks for the updatebut i noticed it says .. Tesco adds it will reimburse stolen vouchers as quickly as possible and it will ensure anyone who wants to take part in the current Clubcard Exchange, which runs until 2 July, can do so.

i was told twice i couldn't get my stolen vouchers back till next mailing in August..
too late to tranfer some of them for the Scottish school holiday which start in a few weeks

gndalph · 7 June 2013 at 2:29PM

I've only just been alerted to this through a tweet from MSE. About £70 of vouchers have been taken from my account. Tesco were very helpful and said they could see I hadn't used the vouchers myself and would ring me back. I am trying to change my password on my clubcard account but can't see a 'change password' option. Can anyone help please?

Ignore that, I've found the answer.

I hope everyone gets reimbursed ok. I only use the rewards by cashing in the vouchers online so I still have actual possession of the 'stolen' ones. In that sense I can prove I haven't used them which makes life easy.

If the fake name that has been entered on your account matches the name used on other compromised accounts, Tesco would have a hard job insisting you had used them yourself I would imagine.

shinkyshonky · 7 June 2013 at 8:18PM

heatherks wrote: »

did anyone that had their clubcard accounts targeted ..sign up for clicksnap ... teh voucher thefts seem to be from round about the time tesco started to allow you to print your own vouchers out and the cashback companies started to give you money back for giving details of your recepts // store email accounts to clicksnap

although reports i read last night said tesco were told about how easy it was to bypass their so called security system and get account details last september !!!

As reported back in August 2012

The UK's data privacy watchdog is examining the security of Tesco's website after a string of experts highlighted concerns.

Specialists have criticised the way in which the global supermarket chain stores the passwords of shoppers on Tesco.com.

One expert told the BBC he had warned Tesco about other serious issues which he has not made public because of their sensitive nature.

Tesco said its security was "robust".

http://www.bbc.co.uk/news/technology-19316825

Kathy535 · 7 June 2013 at 11:32PM

Is anyone else struggling to change their password on the Tesco website? I've just found my vouchers have been stolen and have tried to change my password but just keep getting a message saying that passwords must be between 6-10 characters long - which my new password is. Frustrating.

levis2891 · 8 June 2013 at 8:24AM

just out of curiosity, of those people unfortunate to have their vouchers stolen are you signed up for quidco clicksnap online?

its just the other day i was asking why they needed your password for your supermarket accounts as no one should ever give out passwords for anything

now reading your comments i was just wondering if anyone here does any cashback online for supermarkets where they've asked for passwords? (as opposed to instore)

hjd · 8 June 2013 at 9:07AM

levis2891 wrote: »

just out of curiosity, of those people unfortunate to have their vouchers stolen are you signed up for quidco clicksnap online?

its just the other day i was asking why they needed your password for your supermarket accounts as no one should ever give out passwords for anything

now reading your comments i was just wondering if anyone here does any cashback online for supermarkets where they've asked for passwords? (as opposed to instore)

I'm not signed up to anything like that.

deanos · 8 June 2013 at 9:11AM

no i don't have quidsnap, but i did do the to topcashback thing which i think is similar send in a copy of the receipt is that the same ?

levis2891 · 8 June 2013 at 9:37AM

oh ok, well i guess thats good to hear that your details didn't get taken from those sites as most of us use them on here

Moneymash · 8 June 2013 at 9:59AM

Hi,

Just checked my Tesco clubcard account and my vouchers are missing, stolen I guess. I will email Tescos as I have yet to receive any communication from them.

Where do I change my password in the clubcard section?

Thanks in advance.

It's ok I have found the section and changed my password.

MSE Forum

Tesco Clubcard fraud - online vouchers stolen

Replies

Energy Price Cap change

Best £1 you've ever spent?

New MSE Forum avatars available