Question for eOn company representative regarding meter reading when switching tariff

edited 30 November -1 at 1:00AM in Energy
3 replies 495 views
ToTo_ManToTo_Man Forumite
121 Posts
Part of the Furniture 100 Posts
edited 30 November -1 at 1:00AM in Energy
My current eOn energy tariff (Fixed Price Saver June 2013) expires tomorrow so today I switched over to their Fixed 2 Year v3 plan.

My online account says the end date of the Fixed Price Saver June 2013 is 31/05/13 so I selected 01/06/2013 as the date that I want the new tariff to start.

I am wondering if I should have submitted a meter reading yesterday prior to switching over, or do I still have enough time to do it today? Just want to make sure I am not unfairly over-billed for my consumption on the new tariff!

Replies

  • WywthWywth Forumite
    5.1K Posts
    ✭✭✭✭
    ToTo_Man wrote: »
    My current eOn energy tariff (Fixed Price Saver June 2013) expires tomorrow so today I switched over to their Fixed 2 Year v3 plan.

    My online account says the end date of the Fixed Price Saver June 2013 is 31/05/13 so I selected 01/06/2013 as the date that I want the new tariff to start.

    I am wondering if I should have submitted a meter reading yesterday prior to switching over, or do I still have enough time to do it today? Just want to make sure I am not unfairly over-billed for my consumption on the new tariff!

    Providing a meter reading today should be ideal :)
  • Former_E.ON_Company_Representative:_MalcFormer_E.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
    6.6K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    Hi ToTo Man

    As Wywth says, any time now will be ideal.

    I would suggest, though, you make sure a bill is issued. This will make sure the changeover is accurate.

    Meter readings entered outside of our billing window (14 days either side of the bill date for quarterly customers) are noted but not used for billing.

    If you're inside the window then, no problem, a bill will be issued automatically. If outside, you can use the Real Time Billing facility on our website to request a bill.

    Hope this helps ToTo Man. Give me a shout if you need any more info as will be happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • ToTo_ManToTo_Man Forumite
    121 Posts
    Part of the Furniture 100 Posts
    If outside, you can use the Real Time Billing facility on our website to request a bill.

    Thanks Malc, this is what I have now just done.
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