turnbull wrote: »
I have tried to make a complaint over the phone and they refused to accept it. I told the girl I would write to them to complain and she told me she didn't know the complaints address!
I ended up searhing for it on the internet and wrote to them 5 weeks ago. Having heard nothing I have searched the internet again and found many stories of people who get complaints ignored. It seems they don't answer complaints!
What am I supposed to do?
Zutty wrote: »
I don't like to be a quitter, but if they won't play ball you're stuffed. I was with NTL for a number of years and although they were irritating at times, Virgin have made them look like saints.
I have never dealt with a company as bad as this one in my entire life. I have been lied to by at least 4 members of staff (one of them even acknowledged that the other three had lied to 'save their jobs') then went on to lie to me himself. I have been placed on hold and left there - cut off - told "oops, the system has just gone down, I'll call you back" and they didn't - promised letters and emails that never arrive - given a special retention offer that didn't exist, finally put on a retention offer only to have it removed the next month and be told I never had it in the first place?! They never reply to my emails or letters and the last time I called about a billing problem, the idiot tested my line speed, which had nothing to do with the reason I'd called him!
I can hear you all telling me to switch companies if I'm not happy - the problem is, that Virgin is my only option for broadband, the BT line is ancient and can only just handle voice calls.
I'm at my wits end with them, I have a poor quality service and am being overcharged for it but everytime I try to remedy the situation, they just find a new way of taking the pee.
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