British Gas!

edited 30 November -1 at 1:00AM in Deaths, Funerals & Probate
10 replies 1.5K views
Dan-DanDan-Dan Forumite
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edited 30 November -1 at 1:00AM in Deaths, Funerals & Probate
Hi All

Well , we have the papers to swear the oath etc for probate come through , when our gran died , i called all her utilities etc etc and advised final readings , date of death etc

All have been fine , and said call us back when you have probate etc , even british gas

Just looked at my hotmail account and there is an email from british gas there threatening legal action and debt collectors !!

Thanks a bunch , makes you feel wonderful!

Will be calling them later!
Never, under any circumstances, take a sleeping pill and a laxative on the same night.

Replies

  • getmore4lessgetmore4less Forumite
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    They seem to do this a lot, get some info before the call.

    google

    Philips & Cohen British Gas
  • Dan-DanDan-Dan Forumite
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    Thanks , i called them before i saw your reply , they apoogise and say they will put it on hold and await probate , which is waht they told me 3 weeks ago!!

    The best bit is , its directly threatening me , by name ,with DCA` !!! i dont owe them a bean im so angry!!!
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • ValHallerValHaller Forumite
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    Dan-Dan wrote: »
    The best bit is , its directly threatening me , by name ,with DCA` !!! i dont owe them a bean im so angry!!!
    I would be very irritated by this. They should not even have your name on the account, unless they have it appended with 'Executor of .....'
    You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'
  • Dan-DanDan-Dan Forumite
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    i know!! they have addressed it to me , and refer to me owing £189.99 etc , no mention of grandma anywhere!

    what annoys me most , is i started a running account with them fresh in my name starting from the meter reading given to close grandmas account!!!
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • Dan - I'm sorry for your loss.
    I know you are angry @ BGas, I have been recently also. But why didn't you settle all outstanding bills prior to grant of probate, that is what I have done?
    Love generously, praise loudly, live fully :)


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  • Nada666Nada666 Forumite
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    Part of the process is dealing with mail from computers and taking too many iterations to wrap things up. There is no need to invest any emotional response in the mails. You should be laughing and sighing with exasperation - giving a momentary break from your grief - rather than interpreting it as insensitive or hurtful.

    You must have experienced every organisation nowadays on their first point of contact their form letters end with paragraphs of offensive threats.
  • rpcrpc Forumite
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    Dan - I'm sorry for your loss.
    I know you are angry @ BGas, I have been recently also. But why didn't you settle all outstanding bills prior to grant of probate, that is what I have done?

    Whoa - settling debts before you have a full account of everything the estate owes? Aside from the funeral, no debt should be settled and no bequest handed out until you have a full list of all monies owed (including the ad in the London Gazette).

    Creditors can wait until you have the full picture. They might not like it, but they don't get much choice.

    If the estate is insolvent and you have paid some creditors in full then you (as the personal representative) are liable for your mistakes.
  • Dan-DanDan-Dan Forumite
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    Dan - I'm sorry for your loss.
    I know you are angry @ BGas, I have been recently also. But why didn't you settle all outstanding bills prior to grant of probate, that is what I have done?

    Hi

    I cant settle anything until i receive the grant , BG and all the others know this

    I will try not to take it personally as suggested by nada!!

    and rpc , agreed and thanks
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • Fire_FoxFire_Fox Forumite
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    Write letters and send a copy of the death certificate, don't rely on inexperienced telephone operatives.
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
  • bylromarhabylromarha Forumite
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    I've been Money Tipped!
    British Gas begin chasing for payment 4 weeks after you report the death.

    Or that was my experience. I received 2 red bills from them as GOR hadn't yet come through.

    Had another phone call today asking which name to transfer the bill into. She's ringing again in another 4 weeks when the house sale will have completed.

    BG bereavement dept aren't the easiest to deal with I found.
    Who made hogs and dogs and frogs?
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