matt2baker wrote: »
I've just read 'all' the posts on this Thomson forum thread. I have two claims for myself and my wife, June 2010 to Cape Verde (3.5hr arrival delay), and March 2011 to Mexico, (same delay). To save wasting my own time and allowing Thomson to use a delay tactic, should I send my letters (as per template) initially, or request that Thomson send me a form to fill-in. It seems that all letters generate a reply from Thomson to fill out a form.......
Thanks in advance
Jez_Taylor wrote: »
I'm after a bit of help. I was delayed by 20hrs last summer with Thomson. I have issued them a county court order as they refused to pay and although the plane broke down, they are saying that this was 'exceptional circumstance'. I have just had their defence statement and are querying my case. I listed the defendants in the court paperwork as 'Thomson Holidays' as it was them I booked with. We flew on a Thomson plane (when it worked) but they are saying that the air carrier was 'Thomson Airways' and therefore I have served the paperwork against the wrong company. This seems a bit pedantic to me especially when the legal sec that sent the response to the court worked for TUI who is the umbrella company. Has anyone had any similar experience or suggestions as to what I should do. I have no idea if I change the name of the company if I have to start back at square one with the court proceedings?
Any help would be appreciated
Lozza123 wrote: »
I first contacted Thomson at beg of November last year. I completed the claim forms and sent them by recorded delivery, these were signed for on 17th dec. I was informed that they aim to resolve within 8 weeks and they have not. It was 8 weeks on the 11th of this month and I telephoned them yet again. Still no joy was fobbed off yet again. What do you advise that I do now. My flight was from Tunisia last year over 5hours delay and we were told that our plane had gone to Greece to pick up passengers from there. I have told them on the telephone that I intend to take further action but as its just a telephone operator that takes your call they don't seem to care.
A_Flock_Of_Sheep wrote: »
Would a fault with an Emergency Exit needing a repair causing a delay to the aircraft at a prior airport then causing a knock on effect of delay be classed as "Extraordinary Circumstances".
To be fair these ECs should be on an exhaustive list because it just simply seems to allow the airlines to stall and mess people around making things drift on and on for months.
Mark2spark wrote: »
See the Wallentin-Hermann judgement (linked in the FAQ's), and also the Finnair judgement, also in the FAQ's thread @ post #8, and let us know how you interpret them.
Here are your refund rights
Let this Forumite know