formby55 wrote: »
we where on our way to Tenerife and our Co Pilot was taken ill we diverted to Portugal there wasnt another Pilot avavailble we stayed over night finally reached our destination 19 hours and 42 minutes late we where all given a letter to make a claim when we got home. i called thompson and was told that they will log it but wherent able to anything at that time and i was told by them about this new law waiting to be past. so when i read e-mail yesterday about being able to now claim i phoned Thompson straight away had no problem and they are now sending forms out to me but i also want to claim compensation as well as for the delay does anyone know i go about that?
kiera123 wrote: »
Could I have a little advice on this, please? My sister and her families' Thomson flight was delayed for something like 16 hours due to (what they were told at the time) a fault with the sat nav device on the airplane. Do you think this would this come under technical fault or an extraordinary circumstance? Thanks!
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