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maz08 wrote: »
Hi Thanks for the updated forum, I have just recieved the below response from my template I sent them on 25/11/2012 requesting compensation from Thomas Cook and may have a fight on our hands.....( my flight was delayed 6 hours on 17/09/2012 Bodrum to Newcastle, reason fro delay was no flight and a aircraft was flwon in from Italy to collect us ....any further advice would be grateful:
"Firstly, I would like to thank you for taking the time to write to us about your recent travel arrangements.
Having read the content of your letter, I can see that aspects of the holiday have given cause for concern. I am sorry that this is the case and would assure you that as a business, we utilise feedback to ensure that our products are improved and enhanced to reflect the needs of our customers.
We do advise all guests to view a brochure prior to their departure. This is because it contains valuable information for guests as well as containing the booking conditions, which form part of the contract between us. Our booking conditions state that a letter of complaint or claim for compensation should be sent to our Customer Relations Department within 28 days of their return from holiday. Failing to complain within 28 days of return may reduce or extinguish any rights the guest has to make a claim from us and ultimately may mean that we are unable to investigate your concerns.
In light of the above and due to the time that has elapsed since your return and writing to us, I regret to advise that we are unable to investigate the comments. Nevertheless, the information that has been supplied will be shared with our colleagues overseas and our Quality Assurance department, so that we can work with our suppliers to identify any immediate solutions.
In closing I would like to thank you for taking the time to bring this matter to our attention and regret any impact this may have had upon your holiday enjoyment.
Yours sincerelySean RogersCustomer Relations Team
Gorbar wrote: »
I would like to hear if anybody on Flight TCX7175 8/10/2012 from Corfu to Bristol have managed to claim compensation
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