When we're on telephone duty we very rarely phone people back. We don't have time to! Once one call is finished there is another one coming through. We have to put the phone on 'do not disturb' so that we can type up a report in between calls, and the phone is just ringing all the time.
Yes it depends on the different bureaux & how they are managed. Ringing them back after taking details & looking up info can save on phone bill.
This week's MSE Forum highlights
Watch the cost of living support Q&A here
One-off bundle for newbies. Excludes Northern Ireland