Argos Price Con

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
19 replies 2.3K views
Tommy_C_2Tommy_C_2 Forumite
80 Posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
I looked at the Argos website to purchase a lawnmower from Argos. The price is stated as £109.99 but it is not available for home delivery - you can only collect from an Argos store.

So you can only book online to collect the item from your nearest store and you get given a reference number.

I traveled 8 miles to the store to collect the 109.99 lawnmower, and I was asked to pay 129.99. An extra £20.

The manager of the store said the 109.99 was the online price - but you can't actually buy it online - you can only book to collect from a store - and the store charges you 129.99.

It's a scam because you can't buy the product at the advertised price, and then you don't find out what the price is until you are in the store to collect your order.

The store manager said it was legal for them to advertise a product price eventhough you can't buy it for that price, as it is a way for Argos to get people into the store.

It's a scam.
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Replies

  • trinidadonetrinidadone Forumite
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    Part of the Furniture 1,000 Posts Combo Breaker
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    dam, the cheack of the manager, how can s/he sleep at nite, wont be going there when i need my grass cutting!! you should write to head office in argos and complain, say you want it at the advertised price on their website, you never know, you might get a cheque or voucher in the post, noithing ventured blar de blar!!

    also, check with consumer direct to see if that is legel 0845 5040506
    Trinidad - The hottest place to go
  • shellsuitshellsuit Forumite
    24.8K Posts
    Part of the Furniture Photogenic Combo Breaker
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    It says on screen when you reserve that the price may change once you get to store.

    From their T&Cs

    a) For products reserved online for store pick up or any other reservation service the price you pay is the price in store on the day of collection.
    Tank fly boss walk jam nitty gritty...
  • also, check with consumer direct to see if that is legel 0845 5040506
    I dare say someone more knowledgeable will be along shortly to correct me, but I believe that when you go to a shop, you make an offer to buy something when you go to the counter with your money. The shopkeeper can decide whether or not to accept your offer and isn't obliged to let you have the item for a particular price.

    However, the shop could be in trouble for advertising something at a price that it won't honour. I believe supermarkets have been prosecuted when items scan for prices that don't match those on the shelves.

    I know that sounds a little contradictory but I believe it's correct.
  • trinidadonetrinidadone Forumite
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    so the best thing to do in this case is to argue the product was not sold at the advertised price
    Trinidad - The hottest place to go
  • changkrachangkra Forumite
    635 Posts
    Part of the Furniture 500 Posts Combo Breaker
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    I was in Staples a few months back and queried the price of the item i was buying. The web site price was £4 cheaper. the manager at the store said no problem you can have the item for the same price as the web site. Couldn't Argos have done the same really seeing as they are bound to making a decent profit anyway :confused:
  • SoolerSooler Forumite
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    is it this one?

    Qualcast Power-Trak 4000.
    730/3054
    Was £129.99

    £ 109 .99
    Currently out of stock for home delivery
    Can be reserved for store pick up, subject to stock


    The in store price should be £109.99

    I'm not aware that Argos do online only prices, the web page is wrong and there is no 'save £20' offer or Argos haven't corrected the prices in store - complain to Argos.



    The T&C allows for the price altering between reserving and picking it up but in this case the price has not altered - it is still £109.99
  • This is obviously a very deliberate policy because this is in the small print AFTER you have reserved the item at the advertised price to collect from your local store:

    "This reservation relates to the item(s) only, not the price. The item(s) have not been paid for and the price you pay is the price valid in store when the goods are collected."

    They are:

    * Advertising products online at a price that you can't actually buy them at.

    * Only when you get to the store to collect your product do you find out what the actual product price is.

    * Wasting peoples time and money traveling to the store.

    Thanks for the number I will make a complaint.
  • changkra wrote: »
    I was in Staples a few months back and queried the price of the item i was buying. The web site price was £4 cheaper. the manager at the store said no problem you can have the item for the same price as the web site. Couldn't Argos have done the same really seeing as they are bound to making a decent profit anyway :confused:

    I did ask if it was possible to match the price on their website, but was told "no" because it's only available to collect from the store. Grrrr.
  • Sooler wrote: »
    is it this one?

    Qualcast Power-Trak 4000.
    730/3054
    Was £129.99

    £ 109 .99
    Currently out of stock for home delivery
    Can be reserved for store pick up, subject to stock


    The in store price should be £109.99

    I'm not aware that Argos do online only prices, the web page is wrong and there is no 'save £20' offer or Argos haven't corrected the prices in store - complain to Argos.

    The T&C allows for the price altering between reserving and picking it up but in this case the price has not altered - it is still £109.99

    Yes, that's the one! it should be £109.99, but it isn't. According to the store manager it isn't a mistake by the stores or the website. It is actually £129.99, and they know it says £109.99 on the website, but you can't pay for it on the website - only reserve it to collect from a store - and the T&C allow them to sell it at a different price when you actually collect it - because you are 'reserving the product and not the price'.

    The manager claimed that they say it's out of stock to buy on the website, so you have no option than to collect it from a store. She said it was a way to get people into the store.

    Online, you can even see how many of every product is in stock at your local store, but they omit to display whether the price will be different when you collect your order.

    If they can do real-time online stock level reports from every store, then it would be very easy for them to display the price they are being sold at in the store - but they don't. Why? because they are advertising products at a price that you can't actually buy them at.
  • SearcherSearcher Forumite
    600 Posts
    Tommy_C wrote: »
    Yes, that's the one! it should be £109.99, but it isn't. According to the store manager it isn't a mistake by the stores or the website. It is actually £129.99, and they know it says £109.99 on the website, but you can't pay for it on the website - only reserve it to collect from a store - and the T&C allow them to sell it at a different price when you actually collect it - because you are 'reserving the product and not the price'.

    The manager claimed that they say it's out of stock to buy on the website, so you have no option than to collect it from a store. She said it was a way to get people into the store.

    Online, you can even see how many of every product is in stock at your local store, but they omit to display whether the price will be different when you collect your order.

    If they can do real-time online stock level reports from every store, then it would be very easy for them to display the price they are being sold at in the store - but they don't. Why? because they are advertising products at a price that you can't actually buy them at.


    Maybe the manager is just an A$$?

    Have you tried reserving at a different branch? It might be worth a try
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