Payday Express Cleared out my account!

in Loans
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losingbigtimelosingbigtime Forumite
112 Posts
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To cut a long story short, I had a payday loan with payday express in approximately January, got into trouble and approximately 4 or 5 weeks ago put it onto my debt management plan with the CCCS. The CCCS have informed them, I have informed them (many times, by email & recorded delivery correspondence) and all has been quiet for a month or so. I changed bank accounts, got all my salary and dds transferred etc etc into a new barclays accoutnt with no overdraft. The old bank was tsb which is currently £2000 overdrawn - I have just left that empty and am paying £15 a month into it to pay off. this isnt in my DMP as it is in joint names with my partner.


My wage was accidentally paid into my old account (TSB) by my boss, this went in this morning and having checked it payday express have taken the lot - even though the loan was only for £280!! My boss was trying to reverse it and put it in the right accout (barclays_) and it was all gone. What can I do? I noticed that they also took £15 2 days ago as well, as i am putting £15 a month into this account as it is in overdraft and I am trying to slowly pay it off. I now have an unpaiud mortgage and no money to feed my children as they have cleared me out.

CCCS are due to pay payday express their cut on 25th of this month - but it looks like they have taken the whole balance (and more). I have had no correspondence from them at all, no phone calls, emails, letters, so I have no idea what the balance should be, and if they get an additional payment from cccs will they just keep it, even thoguh it looks like they have stolen my money to pay it all off? What can I do? I now have no money at all for the rest of the month, I have told CCCS and I have emailed CCCS but with no response as yet so I thought i would try some advice here.

If anyone can advise me as to what to do next it would be most appreciated, as I though things were going okay and now I am at rock bottom with not even penny in my purse :-(


  • I am not sure there is anything you can do..You owed them money and they took it.

    The cccs can offer payment plans etc but the companies in question don't have to accept them..JDwilliams didn't with mine and it took trading standards to even get any replies that made sense.

    I am afraid I don't think they have stolen anything really..As harsh as that may sound, you gave them the bank details and it was not their fault that money was there. I think they just keep trying to take the balance daily until they either hit pay dirt or give up.
    There is a race of men that don't fit in; A race that can't stand still;
    So they break the hearts of kith and kin, and roam the world at will.

    Robert Service
  • Unfortunatley the T&Cs you signed up to means that payday express probably haven't done anything technically illegal and the increased amount they have taken is almost certainly because they have kept adding on the interest to the original loan. The worrying thing is that there may still be money outstanding and they will keep adding the interest on that.

    I have seen a couple of posts recently where, different, payday loan companies have capped interest at 2 months, including one where they took more than 2 months worth of interest and returned the amount they took above the 2 months interest it was probably a different company to Payday Express so this is certainly not guaranteed. So if you contact them there is a slight chance they may return some money above this 2 month interest charge.

    Before you consider contacting them though you need to find out exactly what they have taken from your bank statements and see how this compares with the loan amount and interest charges. You can then contact them and see if they consider the debt settled and if it is will they return any of the additional charges to you. However as they have taken all the available balance you had in that account you should be prepared for them to say there is still an amount outstanding.

    I am unsure why I have seen a number of posts, here and elsewhere, about PDL companies limiting additional interest to two months but that I have seen several makes me think there may be something in it so if they have taken more than that you might get something back but I wouldn't get your hopes up to much about it.
    There's no sense crying over every mistake.
    You just keep on trying till you run out of cake.
  • KingElvisKingElvis Forumite
    4.1K Posts
    That's annoying but you can't steal that which belongs to you so they haven't really nicked anything.
    "We want the finest wines available to humanity, we want them here, and we want them now!"
  • What's your total debt level? How much equity do you have in the house? and what are you paying CCCS each month?
    I'll try and advise you on the long term solution but short term your boss had made a mistake, if it wasn't for the payday loan company getting in first, it could have been Lloyds TSB who are also entitled to keep your wages to repay the overdraft.
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